Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Slade

Lake Hayes

Summary

I grew up in Queenstown, since the age of 8 years . I have travelled and lived overseas, before returning to Queenstown my home, where myself and my partner have two adult children and we have our own home.

Dedicated customer service representative known for exceptional communication and complaint resolution skills. Proven ability to train staff and maintain product knowledge, enhancing customer satisfaction.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

AA Queenstown
Frankton
05.2019 - Current
  • Assisted customers with inquiries regarding products and services.
  • Trained new staff on customer service protocols and procedures.
  • Maintained product knowledge to provide informed recommendations to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.

Office Manager

Stihl Shop Queenstown
Frankton
04.2004 - 03.2017
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Education

Wakatipu High School
Queenstown
12-1983

Skills

  • Customer service
  • Office administration
  • Invoice tracking
  • Effective communication
  • Time management
  • Attention to detail
  • Employee training
  • Product knowledge
  • Complaint resolution
  • Customer relationship management

References

References available upon request.

Timeline

Customer Service Representative

AA Queenstown
05.2019 - Current

Office Manager

Stihl Shop Queenstown
04.2004 - 03.2017

Wakatipu High School
Tracey Slade