Summary
Overview
Work History
Certification
Timeline
Generic

Tracey Smith

Winton

Summary

Successful sales and service leader with a passion for motivating teams to deliver an outstanding customer sales experience. Demonstrated ability to forge and sustain high performance teams through an authentic leadership style that paints a vision for the future and empowers people to achieve. Self motivated with a determined attitude to succeed. Focused on continually expanding personal knowledge and development

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Care Manager

Audiology South
, Winton
09.2024 - Current
  • Delivered exceptional customer service to enhance client satisfaction.
  • Managed financial operations of clinic to ensure fiscal responsibility.
  • Coordinated appointment scheduling for clients to optimize workflow.
  • Conducted follow-up calls for events and recalls to maintain engagement.
  • Utilized knowledge of hearing aids to assist clients effectively.
  • Performed stocktaking and maintained inventory levels for optimal supply management.
  • Executed repairs and cleaning of hearing aids to uphold quality standards.
  • Facilitated sales of audio consumables to meet client needs.

Practice Manager

Invercargill Medical Centre
, Invercargill
09.2020 - 08.2024
  • Executed recruitment for all roles within practice to enhance staffing capabilities.
  • Managed staff leave and rostering to ensure optimal coverage.
  • Collaborated with HDC on risk management initiatives as needed.
  • Oversaw Health and Privacy in the practice to maintain compliance.
  • Ensured financial and clinical sustainability of practice operations.
  • Delegated workload effectively while maintaining communication with staff.
  • Developed policies and processes to improve operational efficiency.

Regional Sales Manager

The Travel Corporation
South Island & South & East Auckland, New Zealand
07.2018 - 07.2020
  • Tracked daily sales, set yearly targets, and drove results within travel industry for agents.
  • Developed and implemented sales and marketing strategies with key accounts.
  • Strengthened trade relationships to achieve consistent sales growth.
  • Delivered training opportunities for agents, including client presentations and product information sessions.
  • Identified and developed new business opportunities to expand market reach.
  • Presented effectively as a credible trainer, engaging audiences during sessions.
  • Utilised PowerPoint for presentations, monitored targets through Sales Force, and employed MS Office tools.

Team Leader Then Area Manager

Flight Centre New Zealand
Lower South Island
09.2001 - 06.2018
  • Supervised Team Leaders across 13 stores to achieve targeted objectives.
  • Led HR functions, including staff recruitment, training, and performance management.
  • Identified key target markets and developed compelling value propositions.
  • Provided ongoing leadership, coaching, and mentoring to enhance team capabilities.
  • Guided agents to find their 'Brightness of Future' in career path and aspirations.
  • Forecasted, planned, and monitored budgets while managing daily expenses and cash flow.
  • Developed and conducted team-building and sales courses to improve staff skills and business efficiency.
  • Managed staff rostering as Area Leader to maintain optimal staffing levels in stores.

Certification

  • Travel - ATTTO, National Certificate in Travel Level 3
  • Medical - CPR Certification - Level 2
  • Equity in Health Workshop
  • Maori Health & Cultural Competency
  • Equity LGBTQIA++ Education Session
  • Health and Safety Certificate
  • Health and Privacy ABC
  • Health and Privacy 101

Timeline

Customer Care Manager

Audiology South
09.2024 - Current

Practice Manager

Invercargill Medical Centre
09.2020 - 08.2024

Regional Sales Manager

The Travel Corporation
07.2018 - 07.2020

Team Leader Then Area Manager

Flight Centre New Zealand
09.2001 - 06.2018

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Tracey Smith