Summary
Overview
Work History
Skills
References
Timeline
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Tracey Tau-Riwhi

Hamilton,New Zealand

Summary

I am a dedicated and results-driven professional with over 16 years of experience in responsive maintenance, including three years in management. I consistently achieved 100% of Key Performance Indicators (KPIs) quarterly and annually. Leveraged my expertise to assist my son in his business by establishing efficient processes, training staff, and spearheading marketing and networking initiatives. Successfully developed strategic plans, built robust relationships, and managed accounts and finances, ensuring the business operated effectively and met its objectives. Known for my strong leadership, attention to detail, and commitment to continuous improvement, I excel at driving business success and fostering a collaborative team environment.

Overview

17
17
years of professional experience

Work History

HR, Accounts & Contracts,Adminstration Manager

BTR Drainage & Earthworks Ltd
08.2023 - Current

Financial Management:

  • Manage company accounts, including the creation and payment of invoices.
  • Oversee wage calculations and payments.
  • Perform Xero reconciliations and prepare financial data for the accountant.
  • Prepare and finalize pricing for projects and services.

Marketing and Networking:

  • Develop and execute marketing strategies.
  • Build and maintain relationships with clients, partners, and stakeholders.
  • Create capability statements and business plans.
  • Identify and pursue funding opportunities.

Process Improvement:

  • Develop and implement efficient business processes.
  • Continuously seek more innovative ways to conduct business.
  • Create contracts and develop staff onboarding systems and checklists.
  • Organize and coordinate all staff training, including management training, to ensure continuous improvement.

Project Management:

  • Create and manage project schedules using Excel, ensuring all project details are accurately recorded and maintained.
  • Track project progress and update stakeholders regularly to ensure the team meets deadlines and objectives.
  • Work closely with head contractor project managers to align goals and strategies, fostering strong relationships and rapport.
  • Communicate clearly and transparently with all team members and stakeholders to ensure everyone is aligned and informed.

Health and Safety:

  • Collaborate with health and safety consultants to implement a tailored health and safety management system specific to the company’s needs.

Planned Programmers Manager

Responsive Maintenance 2000 Ltd
07.2007 - 08.2023
  • Staff Training and Onboarding: Led the training and onboarding of all new team members, ensuring they were well-prepared to contribute effectively and quickly into the organizational culture.
  • Forecasting and Reporting: Managed the delivery forecast and generated comprehensive weekly, monthly, quarterly, and annual financial year reports, providing critical insights to inform decision-making and strategy.
  • Team Coordination and Delegation: Coordinated and delegated tasks among team members, overseeing progress to ensure alignment with monthly, quarterly, and annual targets. Monitored individual and team performance to achieve consistent delivery.
  • Subcontractor Management: Organized and facilitated monthly meetings with subcontractors to review progress, resolve issues, and ensure adherence to project timelines and standards.
  • Process Implementation and Troubleshooting: Implemented new processes and continuously evaluated their effectiveness, troubleshooting as necessary to maintain optimal team performance and project outcomes.
  • Conflict Management and Training: Managed conflicts within the team and trained staff to handle difficult situations with customers and subcontractors. Organized training sessions focused on professional development, empowering staff to excel.
  • Relationship Building: Cultivated strong relationships with staff, clients, and subcontractors, fostering a collaborative environment and maintaining a high level of satisfaction among all stakeholders.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.

Skills

  • Proven experience in financial management, marketing, and project management
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Project Management
  • Performance Management
  • Schedule Preparation
  • Performance Evaluations
  • Marketing
  • Contract Management
  • Expense Tracking
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Multitasking
  • Hiring and Training
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Hiring and Training
  • Task Delegation
  • Staff Training
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Hiring and Training
  • Task Delegation
  • Staff Training

References

References are available.


Responsive Maintenance 2000 Ltd:

Operations Manager: Glen Morgan - 021 291 5173


BTR Drainage & Earthworks Ltd:

Director: Blake Tau-Riwhi - 027 256 0454


Edwards & Hardies:  

General Manager -  Tony Thorn: 021 644 817


Safety Partners:

Director: Grant Forsyth - 027 234 4692


GG Civil Ltd:

Director: Romana Graham - 021 0266 1410



Timeline

HR, Accounts & Contracts,Adminstration Manager

BTR Drainage & Earthworks Ltd
08.2023 - Current

Planned Programmers Manager

Responsive Maintenance 2000 Ltd
07.2007 - 08.2023
Tracey Tau-Riwhi