Tracey Thomas
Tirau,WKO
Summary
Personable Office Administrator with over 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
26
26
years of professional experience
Work History
Retail Assistant Manager
Oxfords Clothing
02.2020 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
Office Administrator
Archgola Waikato-Paul Clark Builder Ltd
10.2016 - 05.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Office Administrator
Harvest Grains Ltd
06.2014 - 02.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Office Manager
Eastern Bay Upholsterers-Self Employed
01.1998 - 01.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Controlled finances to lower costs and keep business operating within budget.
Skills
- Administration and Reporting
- Time Management
- Database entry
- Experienced with MYOB, Shopify and Xero
- Tax Preparation
- Billing and coding
- Store operations
Additional Information
In my spare time I love to keep fit with biking and walking, I love to cook and and have an eye for detail. I am a mum to two grown children, who are both at university. I am very dependable, from an era of fantastic work ethic. I live on a farm in Tirau.
Timeline
Retail Assistant Manager
Oxfords Clothing
02.2020 - Current
Office Administrator
Archgola Waikato-Paul Clark Builder Ltd
10.2016 - 05.2018
Office Administrator
Harvest Grains Ltd
06.2014 - 02.2016
Office Manager
Eastern Bay Upholsterers-Self Employed
01.1998 - 01.2014
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