Tracey Houghton

I became a full time carer for my Dad around April 2021 as his health and physical abilities declined.

I enhanced the quality of care for my father by providing personalized support and assistance with daily living activities. Maintained detailed records of my dads progress, interventions, and outcomes to ensure continuity of care across service providers. I adapted quickly to changing work environments while maintaining high levels of productivity and professionalism during this time.

He has now gone into a rest-home full-time due to his fast decline. I am now available for full time work and am looking forward to a new challenge.

giving the quality of care for clients by providing personalized support and assistance with daily living activities.

• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
• Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
• Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
• Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.

• Reduced wait times by efficiently processing transactions at the cash register.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Greeted customers entering store and offered assistance with requirements.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Remained calm and composed in tense situations involving angry or upset customers.