Tracy Brown
Whanganui,Whanganui
Summary
A dynamic and energetic individual, with extensive experience in a customer service and administration environment. Hard working and self-motivated with the ability to work on my own or as part of a team. Equally effective at communicating by phone or face to face, with excellent computer skills.
Overview
33
33
years of professional experience
Work History
Certification Officer (Building Control)
Whanganui District Council
06.2016 - Current
- Vetting all online and paper CCC applications
- Sending RFI’s for CCC applications
- Issuing Code Compliance Certificates in a timely manner within statutory timeframe
- Monthly and weekly reports for building control manager
- Applications to extend time or cancel building consents
- Follow up on historic building consents, helping customers achieve a positive outcome and CCC
- Assist building control manager with quality management system
- Answering building technical query calls and in person
- Backup for building inspection line
- End of month reports to QV and Stats NZ.
Regulatory Services Administrator
Whanganui District Council
06.2014 - 06.2016
- Provide administration duties for the building control team
- Help set up the datacom system for online services for the building team
- Provide backup to the building support officer vetting online building consents
- In 2015 weather event, aided the building control team and created the spreadsheet which helped the public.
Customer Services Advocate Technical
06.2010 - 06.2012
- Call Centre answering calls from internal and external customers
- Inputting and closing CRM’s
- Providing cover for both the Mayoral Reception area and the main Reception area for council
- Booking inspections for the Building Team
- Inputting after hours CRM’s for Animal, Noise and General Nuisance calls
- Administration tasks for the building team, including loading of Building Consents and follow up letters
- Issuing Documentation for Building Consents and Permits.
Sales Support Officer
Vero Insurance Company
03.2008 - 12.2008
- Processing of commercial and rural renewals
- Preparing and following up quotations and credit control process
- Answering telephone queries from internal and external customers, Filing, dealing with daily post, typing, and sending out letters
- Reception Duties.
Call Centre Sales & Service Team Manager
Royal and Sun Alliance (London)
07.1997 - 04.1999
- Manage a team of 10 Insurance customer service advisers and maximizing sales opportunities to ensure first class service, through coaching and development
- Collate the sales and performance statistics to enhance and develop performance
- Report individual and team performance and results to management.
Sales & Service Insurance Adviser
Royal and Sun Alliance (London)
07.1992 - 07.1997
- Selling Home, Motor, Health, Life and Travel Insurance from call centre
- Consistently achieving individual and team targets
- Sharing ideas with less experienced staff to assist in their development
- Resolving customer-related issues to maximize customer satisfaction and maintaining a high standard of customer care in a confident and professional manner.
Sales Support Administrator
Prudential Assurance Co (London)
07.1991 - 07.1992
- Collating and inputting customer details for Financial Consultants
- Telephone queries and liaison with other sales support administrators
Education
Skills
- Coaching and Counseling
- Handling Conflict and Stress
- Sales Skills
- Team Building
- Motivation and Influencing
- Royal and Sun Alliance In-house Call Centre Coaching
- Continuous Improvement training
Hobbies and Interests
- Traveling
- Cycling
- Swimming
- Fishing
- Skiing
- Football
- My family.
Timeline
Certification Officer (Building Control)
Whanganui District Council
06.2016 - Current
Regulatory Services Administrator
Whanganui District Council
06.2014 - 06.2016
Customer Services Advocate Technical
06.2010 - 06.2012
Sales Support Officer
Vero Insurance Company
03.2008 - 12.2008
Call Centre Sales & Service Team Manager
Royal and Sun Alliance (London)
07.1997 - 04.1999
Sales & Service Insurance Adviser
Royal and Sun Alliance (London)
07.1992 - 07.1997
Sales Support Administrator
Prudential Assurance Co (London)
07.1991 - 07.1992
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