Tracy Drabble
Manurewa,AUCKLAND
Summary
Experience delivering customer service and administrative excellence, including cash handling. Maintains professional appearance and expertly completes assigned tasks with focus on quality and time management. Dependable and quick-learning team player with effective communication and organisation skills.
Overview
35
35
years of professional experience
Work History
Receptionist
Alfriston College
05.2018 - Current
- Greeting incoming visitors, students and parents professionally and provided friendly, knowledgeable assistance.
- Confirming appointments, communicating with staff, students, parents and updating student records.
- Answering phone promptly and directed incoming calls to correct staff.
- Expediting daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enrolling new students - dealing with enquires, completing enrolment applications, organising interviews and creating student records
Personal Banking Advisor
BNZ
05.1989 - 03.2018
- Balanced teller drawers and ATM cash.
- Verified customer identity and reviewed documentation for accuracy.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Mentored junior team members on effective sales techniques, contributing to overall staff development and productivity gains.
Education
Diploma In Frontline Management -
NZIM
Auckland, NZSchool Certificate/University Entrance -
Manurewa High School
Manurewa, NZSkills
- Excellent customer service skills including cash handling
- Great time management skills
- Adaptable and flexible
- Very hard working and dedicated
- Problem solving and ensuring ongoing customer satisfaction
- Verbal and written communication
Timeline
Receptionist
Alfriston College
05.2018 - Current
Personal Banking Advisor
BNZ
05.1989 - 03.2018
Diploma In Frontline Management -
NZIM
School Certificate/University Entrance -
Manurewa High School
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