Tracy Inwood
Christchurch,Belfast
Summary
Results-driven Business and Event Management Professional specializing in community engagement and empowerment. Leverages emotional intelligence to build meaningful connections and address individual needs. Thrives in collaborative environments, utilizing diverse skills to implement strategies that drive positive change and foster growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Events Manager (Contract)
Kaiapoi Promotions Association
05.2018 - Current
- Secured grant funding and sponsorships, enabling successful execution of diverse event initiatives.
- Managed logistics for Kaiapoi Christmas Carnival, Santa Parade, and music festivals to enhance community engagement.
- Oversaw execution of events, managing volunteers for seamless operations.
- Coordinated stall holders to enhance event offerings and foster community participation.
- Developed promotional materials to increase event visibility and engage attendees.
- Prepared detailed budgets to ensure effective financial management.
- Drafted and negotiated supplier contracts, ensuring compliance and smooth operational execution.
- Implemented health and safety protocols in collaboration with professionals.
Director
Deans Auto Electric Service Limited
04.1993 - Current
- Established and expanded business operations, overseeing financial management and human resources.
- Recruited, trained, supervised, and mentored staff to develop a skilled and effective team.
- Implemented comprehensive training programs, fostering a culture of continuous improvement among staff.
- Cultivated strong customer relationships through timely responses to inquiries and complaints, enhancing satisfaction.
- Developed extensive customer databases, boosting satisfaction through tailored services and innovative products.
- Proactively managed inventory and executed targeted sales strategies to drive revenue growth.
- Streamlined payroll processes and guided recruitment of apprentices to enhance service delivery.
- Supervised a team of technicians, ensuring consistent service delivery. to ensure quality service delivery.
- Evaluated service workflows to identify operational improvements, optimizing efficiency across processes.
- Negotiated agreements with external partners to secure quality auto electric components.
- Served as public spokesperson at industry events, representing company initiatives.
Volunteer Programs Manager
Handmade Studio Charitable Trust
01.2023 - 12.2024
- Supported craft and weaving program weekly, enhancing lives of neurodiverse adults through creative expression.
- Fostered community and belonging by cultivating empathy and understanding of clients' needs.
- Assessed current programs and identified areas for improvement or expansion.
- Solicited donations from businesses and individuals to fund projects and expand programming options.
- Developed skills in effective communication by adapting teaching methods to meet diverse needs.
Committee Member
Batterytown Network NZ
06.2016 - 03.2020
- Chosen as one of eight representatives from 100 network members to influence network direction.
- Attended meetings in Auckland to represent network interests and support Batterytown Network's goal of becoming a 'Household Name.'
- Collaborated on marketing strategies and identified growth opportunities with HCB and Bapcor NZ to advance this vision.
Member / Executive Committee
Kaiapoi Promotions Association
06.2013 - 06.2018
- Developed campaigns and promotions to enhance visitor attraction and support economic growth for business community of Kaiapoi.
Customer Service Representative
Work and Income New Zealand
07.2002 - 04.2004
- Successfully managed inbound calls from clients nationwide, delivering comprehensive support regarding benefit entitlements, facilitating benefit adjustments, addressing inquiries on income offsetting, and processing requests for benefit and supplement cancellations.
- Displayed empathy and sensitivity to clients’ unique situations, enhancing customer trust and satisfaction.
- Acquired in-depth knowledge of Benefit and Supplement products, enabling effective support and tailored guidance for clients.
- Cultivated diverse customer support and communication skills, contributing to improved client interactions and service delivery.
- Inbound call center proficiency
- Knowledge retention of benefit entitlements
- Data entry capabilities
- Negotiation skills
- Problem-solving abilities
- Strong customer service skills
Education
Bachelor of Applied Management - Minor in Events Management
Otago Polytechnic Capable NZ
12.2021
New Zealand Certificate in First Line Management for the Automotive Industry (Level 4) -
Motor Industry Training Organisation
12.2010
Skills
- Staff development and apprenticeship management
- Accounts payable and receivable
- Debt collection of monthly debtors
- Purchasing and stock management
- Event management
- HR management
- Sales and marketing
- Workplace safety
- Xero software
- Interpersonal skills
- Team collaboration
- Budget management
- Financial analysis
- Integrity and ethics
- Health and safety compliance
- Risk management
- Employer relations, support and empathy
- Contract drafting
- Microsoft office 365
- Community engagement
Certification
Drivers Licence
Languages
English
Timeline
Volunteer Programs Manager
Handmade Studio Charitable Trust
01.2023 - 12.2024
Events Manager (Contract)
Kaiapoi Promotions Association
05.2018 - Current
Committee Member
Batterytown Network NZ
06.2016 - 03.2020
Member / Executive Committee
Kaiapoi Promotions Association
06.2013 - 06.2018
Customer Service Representative
Work and Income New Zealand
07.2002 - 04.2004
Director
Deans Auto Electric Service Limited
04.1993 - Current
Bachelor of Applied Management - Minor in Events Management
Otago Polytechnic Capable NZ
New Zealand Certificate in First Line Management for the Automotive Industry (Level 4) -
Motor Industry Training Organisation