Tracy Jane
Tapanui,West Otago
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Airbnb Host
Personal Project
07.2023 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Established positive relationships with neighbour's and local businesses to promote goodwill within the community.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
Shop Assistant
La Hoods Chemist
06.2017 - 06.2019
- Responsible for handing out prescriptions to customers
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Developed strong product knowledge, effectively educating customers on features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Office Secretary
Heriot Service Centre
02.2004 - 04.2016
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Updated reports, managed accounts, and generated reports for company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Early Childcare Assistant
Heriot Playcentre
02.2002 - 12.2003
- Assisted in conducting regular assessments of each child''s developmental progress toward academic milestones.
- Supported early literacy skills through storytelling, reading books, and teaching letter recognition.
- Established strong relationships with families through open communication channels such as parent-teacher conferences or daily check-ins at drop-off/pick-up times.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education methodologies.
- Assisted in the creation of a nurturing and safe environment for children to learn and grow.
- Developed creative arts programs that encouraged self-expression, fine motor skills improvement, and artistic exploration among students.
- Contributed to maintaining clean and organized classrooms to ensure a productive learning environment for all students.
- Communicated regularly with parents regarding their child''s progress, achievements, and areas for growth.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
Playcentre Mother Help
Heriot Playcentre
04.1998 - 12.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Shop Assistant
H&J Smith Ltd
10.1987 - 12.1994
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Developed strong product knowledge, effectively educating customers on features and benefits.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Education
School Certificate 5th Form -
Gore High School
Gore, NZ10.1987
Skills
- Strong Organization
- Effective problem solving
- Exceptional communication
- Cleaning Standards
- Front Desk Operations
- Decision-Making
- Computer Skills
- Flexible Schedule
- Relationship Building
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
Accomplishments
- Achieved Certified Handler Compliance Certificate in Agrichemicals (Class 6 Toxic Substances).
- Obtained Level 2 certificate with Otago Playcentre Association.
- Attended and achieved certificates in multiply Skincare and Makeup courses through H&J Smith Department store.
- Responsible for administration duties on our home farm business for 25 years.
Additional Information
I am a honest reliable person who would like to continue to further myself in new challenges.
My self presentation is important to me and always take good care of myself inside and out.
I have a full drivers licence with a clean record and I have no criminal convictions. I have been married for over 32 years and have 2 grown sons.
My husband and I have been farming most of our married life in West Otago. I enjoy listening to people and am kind and considerate to others.
Hobbies
- Reading
- Walking
- Yoga
- Gardening
- Swimming
Timeline
Airbnb Host
Personal Project
07.2023 - Current
Shop Assistant
La Hoods Chemist
06.2017 - 06.2019
Office Secretary
Heriot Service Centre
02.2004 - 04.2016
Early Childcare Assistant
Heriot Playcentre
02.2002 - 12.2003
Playcentre Mother Help
Heriot Playcentre
04.1998 - 12.2003
Shop Assistant
H&J Smith Ltd
10.1987 - 12.1994
School Certificate 5th Form -
Gore High School
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