Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tracy Parkinson

Beach Haven,AUK

Summary

Skilled in daily living support and emotional empathy, I excelled at Geneva Healthcare by enhancing client wellness and independence. Leveraging housekeeping expertise and a clean driving record, I fostered significant client satisfaction. My proactive approach and cultural sensitivity ensured high-quality, personalized care, setting a benchmark in client support services.

Overview

24
24
years of professional experience

Work History

Support Worker

Geneva Healthcare
02.2015 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Cafe Assistant

University Of Auckland
01.2013 - 12.2015
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
  • Increased repeat business by fostering strong relationships with customers through exceptional service.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Barista

North Shore Hospital
01.2008 - 12.2013
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Home Support Worker

Te Puna Hauora
01.2001 - 12.2008
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
  • Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
  • Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

No Degree -

Westlake Girls' High School
Auckland, NZ

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Confidentiality and Privacy
  • Behavioural support
  • Meal Preparation
  • Transportation Assistance
  • Life Skills Development
  • Professional boundaries
  • Cultural Sensitivity
  • Skill Development
  • Personal care assistance
  • Housekeeping and laundry
  • First-aid and CPR
  • Disability care

Additional Information

References


Sharon Mills | 0210420625 | sharonmillsie@gmail.com | ECE Teacher


Sara Heslop | 02102682719 | sara.heslop@xtra.co.nz | Client


Timeline

Support Worker

Geneva Healthcare
02.2015 - Current

Cafe Assistant

University Of Auckland
01.2013 - 12.2015

Barista

North Shore Hospital
01.2008 - 12.2013

Home Support Worker

Te Puna Hauora
01.2001 - 12.2008

No Degree -

Westlake Girls' High School

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Tracy Parkinson