Tracy Phan
Auckland,AUK
Summary
Organized and hard-working student with a strong desire to integrate time management and multitaslking skills across a variety of environments. Aspiring to gain entry-level experience and expand skills in order to facilitate company growth. As well as providing the ability to prioritize and multitask in a fast-paced working environment. Capable of handling escalated customer support issues and building relationships quickly.
Overview
2
2
years of professional experience
Work History
Nail Technician
Perfection Nails and Spa
Albany, Auckland
12.2021 - Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Built repeat client base to increase profits and stabilize cash flow.
- Met with clients to discuss needs, service preferences and special requests.
Receptionist
Longbay Nails & Beauty
Longbay, Auckland
12.2021 - 04.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Food and Beverage Attendant
Cordis Hotel
Auckland , Auckland
01.2024 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Set tables for upcoming meals by following food service guidelines.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
High School Diploma -
Long Bay College
Torbay, Auckland12.2021
Diploma in Construction - Quantity Surveyor
Unitec Institute of Technology University
Mount AlbertSkills
- Customer Service
- Strong Communication and Interpersonal Skills
- Organizational skills
- Multi Tasking Skill
- Microsoft Office
- Teamwork and Collaboration
- Cultural awareness
- Dealing with people in different circumstances
Languages
English
Vietnamese
Extra activities
• 2020: Volunteer for Pink Ribbon Street Appeal activity of the Breast Cancer Foundation New Zealand.
References
On Request
Timeline
Food and Beverage Attendant
Cordis Hotel
01.2024 - Current
Nail Technician
Perfection Nails and Spa
12.2021 - Current
Receptionist
Longbay Nails & Beauty
12.2021 - 04.2022
High School Diploma -
Long Bay College
Diploma in Construction - Quantity Surveyor
Unitec Institute of Technology University
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