Tracy Richards
Hamilton,WKO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Ebbett Audi/Skoda
08.2021 - 10.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Liaised between clients and vendors and maintained effective lines of communication.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cafe Manager
Ebbett Audi/Skoda
05.2018 - 07.2022
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Motivated staff to perform at peak efficiency and quality.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Coordinated with catering staff to deliver food services for special events and functions.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Developed unique events and special promotions to drive sales.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Education
High School Diploma -
Cambridge High School
Cambridge, NZGED -
Open Polytechnic of New Zealand
Lower Hutt, NZSkills
- Tech-Savvy
- Report Transcription
- Spreadsheets
- Data Management
- Administrative background
- Document Preparation
- Travel Arrangements
- Risk Management
- Credit and collections
- Document Scanning
- Staff Management
- Event Planning
- Recruiting
- Staff Motivation
- Fast Learner
- Prioritization
- Database Administration
- Verbal Communication
- Office Equipment Operation
- Employee Communications
- Relationship Building
- Data Entry
Hobbies
Netball
Squash
Going to the gym
Coaching various sports, Netball, Touch Rugby
Umpiring Netball
Referees
Available on request
Timeline
Administrative Assistant
Ebbett Audi/Skoda
08.2021 - 10.2023
Cafe Manager
Ebbett Audi/Skoda
05.2018 - 07.2022
High School Diploma -
Cambridge High School
GED -
Open Polytechnic of New Zealand
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