Tracy Robinson
Te Atatu Peninsula,Auckland
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Fresh Food Supervisor
Countdown Supermarket
06.2013 - Current
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Reduced food waste dramatically by implementing strict inventory control measures and better communication among staff members.
Meat Manager
Countdown Supermarket
09.2021 - 09.2021
- Enhanced meat department sales by ensuring proper product display and presentation.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Collaborated with store management to develop successful promotional strategies for meat department offerings.
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
- Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Trained new employees on handling, safety and stocking procedures.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Checkout Service Manager
Countdown Supermarket
08.2018 - 09.2021
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
- Promoted safety awareness throughout the department by enforcing strict adherence to established protocols during all repair activities.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed department processes and procedures to boost customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Duty Manager
Countdown Supermarket
05.2015 - 07.2021
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Service Deli Team Member
Countdown Supermarket
06.2013 - 05.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Increased sales of specialty items by offering product samples and sharing knowledge about their unique features.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in making informed decisions, recommending appropriate products based on their preferences and dietary needs.
Skills
- Dependable and Responsible
- Flexible and Adaptable
- Organization and Time Management
- Analytical Thinking
- Good Telephone Etiquette
- Problem-Solving
- PPE use
- Multitasking Abilities
- Relationship Building
- Excellent Communication
- Cultural Awareness
Languages
Maori
Native or Bilingual
Timeline
Meat Manager
Countdown Supermarket
09.2021 - 09.2021
Assistant Checkout Service Manager
Countdown Supermarket
08.2018 - 09.2021
Duty Manager
Countdown Supermarket
05.2015 - 07.2021
Fresh Food Supervisor
Countdown Supermarket
06.2013 - Current
Service Deli Team Member
Countdown Supermarket
06.2013 - 05.2015
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