Tracy Joseph Thoduparambil
Christchurch,CAN
Summary
I am a graduate of the Bachelors of Applied Management with a double major in Event Management and Human Resource Management at the Ara Institute of Canterbury, Christchurch. I am ambitious and career-focused, seeking an entry-level opportunity to learn and grow while achieving company goals. Background includes food and beverage service, customer relations, human resources, recruitment, and event management. an adaptable team player who is highly effective at learning new methods and processes to maximize productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Intern
Delhi Private School
03.2019 - 05.2019
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Organized and stored employment forms and information.
- Assisted recruiting department by verifying references checks for prompt onboarding.
- Designed and distributed internal employee communications via web and print.
- Updated internal databases with new employee information, contact details and employment forms.
- Corresponded with applicants to coordinate and schedule interviews with hiring managers.
- Prepared or maintained employment records using human resources management system software.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Stamping and delivery of employee and students certificates
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Updated and maintained employee records to respond quickly to requests for information
- Developed strong written and verbal communication skills
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
- Created and updated tracking spreadsheets using MS Excel
- Worked with HR team to coordinate company events
- Answered phone and performed clerical duties to assist human resources department
- Filed paperwork, sorted, and delivered mail and maintained office organization
Duty Manager
Oak and Ferry
06.2022 - Current
- Monitoring patron alcohol consumption to encourage safety.
- Complying with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Recommending food and drinks to patrons based on preference, pairings and special promotions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Reorganizing bar stations to streamline service flow.
- Mitigating health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Complied with company policies, objectives and communication goals.
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Trained employees in essential job functions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Achieved results by working with staff to meet established targets.
Events Team Member
Cassels Brewery
11.2021 - Current
- Organizing materials, cleaned facilities and set up equipment to prepare for events.
- Greeting incoming guests, accepting payments, reviewing tickets and directed to facility locations.
- Giving guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Managing crowds and monitoring safety during performances.
- Setting up and packing up event equipment, leaving area clean and tidy.
- Greeting facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Communicated directions to patrons for points in or outside of facility.
- Assisted with analysis of information from guest comments to pinpoint areas of potential improvement in future events and services.
Customer Service Representative
Bikanervala Indian sweet and restaurant
10.2021 - 05.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Trained new employees on procedures and policies to maximize team performance.
Front of House Supervisor
Tactix
07.2021 - 07.2021
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Delegated tasks to volunteers to maintain optimal workflow.
- Handled complaints, settled disputes and resolved customer conflicts.
- Listened to requests from guests and coordinated required services and solutions with appropriate staff.
- Front of house set up and pack down
Event Coordinator and Telemarketing
Business Media International
07.2019 - 02.2020
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Implemented promotional strategies to maximize conference and convention attendees.
Event Organiser
Delhi Private School
07.2018 - 12.2018
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
- Arranged security, decor, entertainment, accommodation and transportation
- Followed local regulations for events and obtained necessary permits.
- Produced contracts and invoices for events and monitored fee collection.
- Coordinated vendors, timelines and budgets for events.
Education
Bachelors of Applied Management - Event Management And Human Resource Management
Ara Institute of Canterbury
Christchurch12.2022
Skills
- Organized
- Positive attitude
- Training
- Team building
- Good Work ethic
- Communication
- Reliable and trustworthy
- Problem resolution
- Customer service management
- Leadership skills
- Attention to detail
- Microsoft skills
- Multitasking
- Teamwork and Collaboration
- Work Planning and Organization
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited
Certification
- CM - Certified Manager Certification
- Bacholors of Applied Management
- License Controller Qualification
Timeline
Duty Manager
Oak and Ferry
06.2022 - Current
Events Team Member
Cassels Brewery
11.2021 - Current
Customer Service Representative
Bikanervala Indian sweet and restaurant
10.2021 - 05.2022
Front of House Supervisor
Tactix
07.2021 - 07.2021
Event Coordinator and Telemarketing
Business Media International
07.2019 - 02.2020
HR Intern
Delhi Private School
03.2019 - 05.2019
Event Organiser
Delhi Private School
07.2018 - 12.2018
Bachelors of Applied Management - Event Management And Human Resource Management
Ara Institute of Canterbury
- CM - Certified Manager Certification
- Bacholors of Applied Management
- License Controller Qualification
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