Tracy Joseph Thoduparambil
Christchurch,CAN
Summary
I am a graduate in the Bachelors of Applied Management with a double major in Event Management and Human Resource Management at the Ara Institute of Canterbury, Christchurch. I am an experienced event supervisor and staff familiar with standards and procedures for indoor and outdoor events. I am ambitious and career focused seeking for an opportunity to learn and grow while achieving company goals. Background includes food and beverage service, customer relations, human resource and recruitment and event management an adaptable team player, highly effective at learning new methods and processes to maximize productivity.
Overview
6
6
years of professional experience
Work History
Event and Cafe Supervisor
Good company
Christchurch Botanic Gardens , Christchurch
08.2023 - Current
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Worked with professional and trade associations to create memorable and successful events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Conferred with customers to gather event requirements and explore opportunities.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Circulated among guests to preserve safety and order and protect venue property.
- Warned persons of rule infractions or violations, evicting repeat violators from premises.
- Set up and packed up event equipment, leaving area clean and tidy.
- Provided information about facilities, entertainment options and rules and regulations.
- Managed crowds and monitored safety during performances.
- Settled disputes or helped solve other customer concerns.
- Monitored, maintained or secured inventory to reduce loss.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Maintained accurate records of customer orders and sales.
- Supervised staff in providing excellent customer service to patrons.
- Ensured efficient operation of café according to health and safety regulations.
- Monitored staff performance, providing feedback and guidance when necessary.
- Resolved customer complaints promptly and professionally.
- Trained new employees on operational procedures and policies.
- Promoted positive working environment by encouraging team collaboration.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Duty Manager
Oak and Ferry
Woolston , Christchurch
06.2022 - 12.2023
- Resolving escalated customer complaints to maximize satisfaction and loyalty.
- Restocking beer and liquor regularly and after special events.
- Complying with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Recommending food and drinks to patrons based on preference, pairings and special promotions.
- Monitoring patron alcohol consumption to encourage safety.
- Mitigating health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Complied with company policies, objectives and communication goals.
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Planned and managed resources to consistently meet production, quality and cost goals.
Events Team Member
Cassels Brewery
Woolston , Canterbury
11.2021 - 08.2022
- Organizing materials, cleaned facilities and set up equipment to prepare for events.
- Greeting incoming guests, accepting payments, reviewing tickets and directed to facility locations.
- Giving guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Managing crowds and monitoring safety during performances.
- Setting up and packing up event equipment, leaving area clean and tidy.
- Greeting facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Communicated directions to patrons for points in or outside of facility.
- Assisted with analysis of information from guest comments to pinpoint areas of potential improvement in future events and services.
Customer Service Representative
Bikanervala Indian sweet and restaurant
Sydenham , Christchurch
10.2021 - 05.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Trained new employees on procedures and policies to maximize team performance.
Front of House Supervisor
Tactix
Addington , Christchurch
07.2021 - 07.2021
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Delegated tasks to volunteers to maintain optimal workflow.
- Handled complaints, settled disputes and resolved customer conflicts.
- Listened to requests from guests and coordinated required services and solutions with appropriate staff.
- Front of house set up and pack down
Event Coordinator and Telemarketing
Business Media International
Dubai , UAE
07.2019 - 02.2020
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Implemented promotional strategies to maximize conference and convention attendees.
Office Administrator
Delhi Private School
, Dubai
03.2019 - 05.2019
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
Event Organiser
Delhi Private School
Dubai , UAE
07.2018 - 12.2018
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
- Arranged security, decor, entertainment, accommodation and transportation
- Followed local regulations for events and obtained necessary permits.
- Produced contracts and invoices for events and monitored fee collection.
- Coordinated vendors, timelines and budgets for events.
Education
Bachelors of Applied Management - Event Management And Human Resource Management
Ara Institute of Canterbury
Christchurch12.2022
High School -
Delhi Private School
Sharjah 03.2019
Skills
- Organised
- Positive attitude
- Training
- Team building
- Good Work ethic
- Communication
- Reliable and trustworthy
- Problem resolution
- Customer service management
- Leadership skills
- Attention to detail
- Microsoft skills
- Multitasking
- Teamwork and Collaboration
- Work Planning and Organization
Career summary
- Event and Cafe supervisor - Current
- Bar staff and Duty Manager - 1 year 6 months
- Event team member - 1 year 6 months
- Customer service representative - 7 months
- Front of house supervisor - Casual (1 month)
- Event coordinator and telemarketing - 6 months
- HR Administrator - 3 months
- Event organiser - 6 months
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited
References
- Available upon request
Timeline
Event and Cafe Supervisor
Good company
08.2023 - Current
Duty Manager
Oak and Ferry
06.2022 - 12.2023
Events Team Member
Cassels Brewery
11.2021 - 08.2022
Customer Service Representative
Bikanervala Indian sweet and restaurant
10.2021 - 05.2022
Front of House Supervisor
Tactix
07.2021 - 07.2021
Event Coordinator and Telemarketing
Business Media International
07.2019 - 02.2020
Office Administrator
Delhi Private School
03.2019 - 05.2019
Event Organiser
Delhi Private School
07.2018 - 12.2018
Bachelors of Applied Management - Event Management And Human Resource Management
Ara Institute of Canterbury
High School -
Delhi Private School
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