DERYN JOHN
Auckland,Mount Roskill
Summary
A fresh 26 year old graduate ready to pursue a successful career in a vibrant organization that exposes to new ideas and stimulates personal and professional growth. Also where there is scope of opportunities where in my ability, talent and leadership skills are exhibited to the fullest of my potential learnt in my experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BP Connect
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained an updated knowledge base of current products, services, pricing, and knowledge.
- Developed positive relationships with customers through friendly interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered 8 customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Assistant
Skyline Enterprise
12.2018 - 02.2021
- Assisted customers with prompt and polite support in person and via telephone
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff
- Communicated orders to vendors, scheduling carriers for pickup if needed
- Collaborated with sales and marketing teams to establish an accurate representation of products marketed to customers
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility
- Researched new clients for the sales team, inputting contact information into Salesforce
- Established rapport with customers using active listening and interpersonal skills.
Education
BBA - Human Resources Management
Ara Institute of Canterbury
Christchurch, NZ09.2023
Associate of Applied Science - Business
Toi Ohomai Institute of Technology
Rotorua, NZ09.2019
Skills
- Efficient in MS Office, Excel, Access, Power point
- Certified Course in Business Management from Global Bahrain
- Handling Customer Service operations
- In-depth experience in Sales and Customer Follow ups
- High proficiency of Advanced Excel and Microsoft tools
- Planning and Control of Sales targets and accomplishments
- Resolving many issues of Customers over the counter and through phone
- Experience in New Zealand Markets
- Experience in Dealing with local and international Customers
Languages
English
Malayalam
Hindi
Additional Information
Strengths
· Patience
· Hardworking
· Optimistic
· Flexible
· Problem solving skills
· Team Management and Leadership Skills
References
Provided upon Request
Timeline
Customer Service Representative
BP Connect
08.2021 - Current
Sales Assistant
Skyline Enterprise
12.2018 - 02.2021
BBA - Human Resources Management
Ara Institute of Canterbury
Associate of Applied Science - Business
Toi Ohomai Institute of Technology
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