Samantha Hearfield
Te Awamutu
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Manager
Pita Pit
02.2022 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Employee
Pita Pit
10.2021 - 01.2022
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Trained and mentored multiple new personnel hired to fulfill various roles.
Stablehand
Forsman Racing
06.2021 - 08.2021
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Prepped horses for travel.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Administered horse medication and necessary special care.
- Worked with ranch hands to clean stables and riding areas.
- Treatment minor horse injuries.
- Maintained safety procedures and practices.
- Maintained safety when using equipment and tools by following established precautions.
Front of House Team Member
Robert Harris
12.2019 - 11.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Kept hostess station neat and clean with well-stocked supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
No Degree - Biology
Te Awamutu College
Te Awamutu, NZ11.2021
Skills
- Sales and Marketing
- Staff Management
- Customer Relationship Management
- Project Management
- Team Leadership
- Managing Cash Register
- Job Assignments
- Time Management
- Employee Training
- Food and Beverage Management
Timeline
Manager
Pita Pit
02.2022 - 06.2023
Employee
Pita Pit
10.2021 - 01.2022
Stablehand
Forsman Racing
06.2021 - 08.2021
Front of House Team Member
Robert Harris
12.2019 - 11.2020
No Degree - Biology
Te Awamutu College
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