Tram (Julie) Hoang
Summary
Experienced and dependable Event Coordinator with a strong track record of planning and executing successful events. Skilled in managing all aspects of event logistics, ensuring seamless operations and high levels of client satisfaction. Adept at aligning event objectives with client expectations, while maintaining attention to detail and quality.
Overview
6
6
years of professional experience
Work History
Event Coordinator
Pacific International Hotel Management School
07.2020 - 11.2023
- Delivered career orientation sessions for high school students with an interest in the Hospitality industry, offering insights through professional experience sharing and interactive talk shows conducted at various High-school in Vietnam.
- Designed and facilitated a series of short-term experiential training workshops aimed at introducing students to core hospitality skills. Key sessions included:
Fine dining table setting techniques
Effective handling of common scenarios in hospitality environments
Introduction to wine varieties and wine service
Fundamentals of espresso preparation and barista skills
These programs were delivered at high schools across Vietnam to provide early exposure to the industry. - Collaborated with universities to support practical skill development for undergraduate students pursuing Hospitality-related majors.
- During the Covid-19 pandemic, led online advisory sessions to address students' inquiries and concerns about career prospects and educational pathways in the Hospitality sector.
- Worked closely with the marketing and outreach team to organize and deliver study abroad information sessions , with a focus on promoting New Zealand as a study destination , particularly highlighting the Hospitality Management programs at PIHMS (Pacific International Hotel Management School) .
Food and Beverage Supervisor
James Cook Hotel Grand Chancellor
09.2019 - 02.2020
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Food and Beverage Team Leader
James Cook Hotel Grand Chancellor
12.2018 - 08.2019
Food and Beverage Attendant
James Cook Hotel Grand Chancellor
05.2018 - 12.2018
Education
Graduate Diploma - Hospitality
Pacific International Hotel Management School
New Plymouth, NZ12-2018
Bachelor in Accounting - Accounting
Hoa Sen University
Ho Chi Minh City, Vietnam12-2013
Skills
- Customer service
- Time management
- Event planning
- Problem-solving
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Event Coordinator
Pacific International Hotel Management School
07.2020 - 11.2023
Food and Beverage Supervisor
James Cook Hotel Grand Chancellor
09.2019 - 02.2020
Food and Beverage Team Leader
James Cook Hotel Grand Chancellor
12.2018 - 08.2019
Food and Beverage Attendant
James Cook Hotel Grand Chancellor
05.2018 - 12.2018
Graduate Diploma - Hospitality
Pacific International Hotel Management School
Bachelor in Accounting - Accounting
Hoa Sen University
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