Trang NGUYEN

• Administering, assisting and coordinating student clinical placements, clinical examination and assessment activities and processes
• Coordinating, organising and executing teaching timetables, clinical assessments, examinations and processes delivered at the Clinical Campus/Site in consultation with relevant staff
• Providing administrative support for the Boards of Studies and Boards of Examiners
• Ensuring all assignments are collected, marked; grades are recorded and returned to students timely
• Providing academic advice to students regarding clinical programme placement requirements
• Booking rooms and seminar facilities
• Liaising, maintaining strong relationships with relevant staff in Schools/Departments, DHBs, academics and students to support programme delivery

• Managed Unleash Space facilities, ensuring furniture and assets are presentable, in good working order and manage any repairs. Escalating problem areas as necessary
• Oversaw CIE calendar, managed the logistics and enquiries, ensured event managers and users of Unleash Space are aware of operational, health and safety guidelines
• Liaised with Faculty's Academic and Administration Services teams regarding all academic room booking requirements, ensuring that issues for academic purposes are resolved or reported
• Acted as the “face” of Unleash Space to students and staff at the University of Auckland, welcoming people into the space, answering queries regarding the space, meeting the needs of Unleash Space users. When requested, giving Unleash Space tour to stakeholders, visitors and VIPs
• Ordered consumables, P-Card reconciliation and oversight of budget expenditure
• Documented processes, providing Unleash Space Manager with accurate data to assist with decision making, quality checking and report writing

• Supported the interactions and relationships with other parts of the university and external agencies
• Produced accurate, well-presented and timely documents, presentations and meeting packs as directed
• Developed and maintained relationships with other executive assistants across Ministries ensuring professional, trusted and timely responsiveness at all times
• Liaised with the university’s preferred suppliers to arrange business travel, flights, and accommodation for the PMCSA and other office staff as required both domestically and internationally
• Assisted the PMCSA’s Principal Advisor with day-to-day administrative support including diary management and coordination of meetings
• Managed an electronic filing system that will ensure efficient and effective storage of documentation
• Maintained thorough media records and meeting logs
• Constantly shifted and reprioritised meeting schedules so that the PMCSA was able to meet all commitments in a timely and orderly fashion
• Demonstrated excellent customer services at all times
• Undertook financial administration activities such as purchase order and invoice request
• Welcomed and received a wide range of internal and external visitors on behalf of the PMCSA

• Assessed students’ learning needs to create suitable learning resources
• Motivated and encouraged students to achieve their educational goals and ensured the delivery of high quality educational experiences
• Taught General English and Academic English writing
• Managed the exam set up, monitoring and marking of assignments and exam papers
• Mentored students, provided advice, support and guidance thereby achieving a 95% pass rate
• Led class discussions, encouraged debate and facilitated a culture of open discussion within the courses
• Provided timely feedback to students’ coursework, wrote study reports to inform students of their progress, maintained ongoing communication to ensure effective learning throughout the courses and enable the final success of each student.
• Cultivated and fostered relationships with students, engaged with them on a personal level
• Encouraged students to think out of the box and promoted students’ confidence in using English for real-life communication
• Used various methods to facilitate classroom interaction for effective learning
• Maintained students’ records
• Monitored students’ attendance and participation to identify at-risk students
• Provided academic and pastoral support to achieve retention
• Responded to students’ queries over the phone or via email
• Performed general administrative tasks such as photocopying and scanning
• Conducted research into teaching and learning practices to improve educational processes

Achievements:

• My course was selected as the best course of the academic year 2007
• I was complimented by students and staff as a helpful, enthusiastic and inspiring teacher