Summary
Overview
Work History
Education
Skills
Accomplishments
Beyond AUT Award
Timeline
Generic

TREESA ROCKY

Tairua

Summary

Results-driven Business Management graduate from AUT with experience in Accounting and Administration. Proven expertise in customer-facing roles and financial management, complemented by strong communication and interpersonal skills. Proficient with managing office operations, scheduling, and administrative tasks, utilizing organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

12
12
years of professional experience

Work History

OFFICE ADMINISTRATOR

Four Square Tairua
Tairua, Waikato
04.2024 - Current
  • Manage daily administrative tasks for a store with over 12 staff, including processing weekly payroll for 12 employees and coordinating with 20-plus suppliers.
  • Reconcile daily cash takings averaging $5,000 and prepare secure bank deposits with 100% accuracy.
  • Provide prompt and professional service by answering phone calls and emails.
  • Handle customer complaints effectively, escalating issues to management as needed.
  • Maintain inventory of office supplies and place orders as needed.
  • Streamline operational processes such as goods returns, credit requests, and supplier follow-up.
  • Create and update office records and databases with high attention to detail.
  • Ensure store compliance with health and safety regulations and procedures.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated them to other team members.

SALES & CUSTOMER SERVICE REPRESENTATIVE

Professional Sales ltd
Auckland, Auckland
09.2020 - 01.2024
  • Communicating with the prospective clients in a professional manner.
  • Negotiating contracts with prospective clients.
  • Preparation of weekly and monthly sales reports.
  • Awarded Certificate of Appreciation for passion and outstanding dedication to work.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

RETAIL MANAGER

Pick'n Save
Ernakulam, Kerala,
01.2018 - 12.2019
  • Company Overview: India
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organised.
  • Study trends and authorise clearance sales and implement sales promotion activities.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased sales by implementing effective merchandising strategies and optimised store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Analysed sales data to identify trends, adjust inventory levels accordingly, and maximise revenue opportunities.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Established positive relationships with vendors, negotiated favourable terms, and ensured timely delivery of merchandise orders.
  • Conducted regular performance reviews, identifying opportunities for staff development and career progression.

ACCOUNTS ASSOCIATE

Deepak Distributors
Ernakulam, Kerala,
07.2013 - 12.2017
  • Company Overview: India
  • Managed accounts receivable collections efforts, minimizing bad debt exposure through proactive communication with customers.
  • India
  • Improved cash flow management, monitoring bank account balances and initiating transfers as needed.
  • Supported cash management activities by preparing daily bank reconciliations and investigating discrepancies as needed.
  • Conducted variance analysis on actuals versus budget, identifying areas for cost savings or revenue growth opportunities.
  • Reviewed issues, analyzed and interpreted data and determined corrective action.
  • Prepared journal entries for accruals and adjustments, maintaining the integrity of financial data in the general ledger system.
  • Performed regular balance sheet reconciliations, analyzing discrepancies and making necessary adjustments to ensure accurate reporting of financial position at each period end.
  • Developed strong relationships with vendors, negotiating favorable payment terms and resolving disputes promptly.
  • Established new client accounts by utilizing industry registration requirements.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

Education

NZQA Level 8 - PG Diploma - Business Management

Auckland University of Technology
Auckland, New Zealand
12.2020

Bachelor's - Commerce

University of Kerala
Kerala, India
08.2007

Skills

  • Customer service
  • Team coordination
  • Administration
  • Leadership
  • Payroll management
  • Data entry
  • Document management
  • Excellent communication
  • Multitasking
  • Scheduling
  • Time management
  • Discretion
  • Confidentiality
  • Proficient in Microsoft Office & Google Workspace
  • Eager to Learn & Grow
  • Adaptability

Accomplishments

  • Winner of Beyond AUT Award from the AUT, New Zealand in recognition of demonstrating outstanding performance in non academic activities such as volunteering and leadership.
  • Health and Safety Certification from Action for Survival Training Ltd NZ.

Beyond AUT Award

An employability award for postgraduate students, designed to develop workplace readiness through volunteering, leadership, networking, and communication. The award requires approximately 65 hours to complete and is formally acknowledged on the academic transcript.

Timeline

OFFICE ADMINISTRATOR

Four Square Tairua
04.2024 - Current

SALES & CUSTOMER SERVICE REPRESENTATIVE

Professional Sales ltd
09.2020 - 01.2024

RETAIL MANAGER

Pick'n Save
01.2018 - 12.2019

ACCOUNTS ASSOCIATE

Deepak Distributors
07.2013 - 12.2017

NZQA Level 8 - PG Diploma - Business Management

Auckland University of Technology

Bachelor's - Commerce

University of Kerala

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TREESA ROCKY