Trent Hita
Auckland,AUK
Summary
I am an 18-year-old professional with over four years of work experience, including nearly two years as a Guest Service Coordinator at Auckland Airport. My experience has equipped me with strong skills in stakeholder management, business coordination, and customer service. I am passionate about pursuing a career in aviation and thrive in fast-paced environments where communication, problem-solving, and teamwork are essential.
Overview
4
4
years of professional experience
Work History
Guest Services Coordinator
Auckland airport
Mangere, Auckland
03.2023 - Current
- Developed a diverse skill set encompassing stakeholder management, business coordination, and customer service.
- Collaborated with internal departments and external stakeholders to streamline processes and improve operations.
- Strengthened communication and teamwork skills in a fast-paced, high-pressure environment.
- Provided travelers with seamless support and guidance to enhance their airport experience.
Customer Service Assistant
Auckland airport
Mangere, Auckland
11.2022 - 02.2025
- Taking initiative in situations to provide a better experience for customers.
- Built a strong, can-do attitude.
- Committed to providing a friendly, warm experience for customers.
- Having a strong understanding of the job at hand.
- Able to work well under stressful situations, deal with large groups of people at once, and still remain calm.
Front of House Employee
Dominos
Onehunga, Auckland
03.2021 - 11.2022
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Processed payments using cash registers or POS systems accurately and efficiently.
Education
Small Business Management -
Crown Institute of Studies
Auckland02-2024
NCEA Level 2 -
Lynfield College
Auckland 12-2022
Skills
- Guest relations expertise
- Stakeholder management
- Workflow management
- Team coordination
- Communication skills
Timeline
Guest Services Coordinator
Auckland airport
03.2023 - Current
Customer Service Assistant
Auckland airport
11.2022 - 02.2025
Front of House Employee
Dominos
03.2021 - 11.2022
Small Business Management -
Crown Institute of Studies
NCEA Level 2 -
Lynfield College
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