Trent Moran

Work Experience 2025

• 22 April 2025 Christchurch Engine Centre/Pratt &Whitney.

LPT Assembly Station

• 23 April 2025 Air New Zealand Hangar 5

Team Lead: Jeremy Ballagh, ATR MVZ Heavy Maintenance

• Provide high levels of customer service, to enhance customer experience (CX) with Terra CAT
• Communicate effectively with fellow team members in different departments
• Followed strict health and safety policy's and procedures
• Interpret customer (internal & external) parts requests in a timely manner with high attention to detail
• Carry out day to day duties accurately and efficiently
• Process over counter, internal, email, phone enquiries and invoices
• Demonstrate respect, friendliness and willingness to help wherever needed
• Attend machine inspections to assess vital machine components (undercarriage and GET)

• Personal Achievements & Certifications:
• Caterpillar Dealer Performance Centre Training, Parts Pro - CAT GET Foundation (Excavators, Graders, Dozer, Surface Extraction), CAT GET Advanced (CI Buckets, Blades, RI Extraction & Underground)
• Sime Darby SELF Training, Parts counter foundational & excellence, Parts Pro x15, GCI Basic x4, Machine Pro x2 & various other health and safety, introduction and CAT history courses
• Forklift F endorsement, Workplace chemical handler cert, Red Cross Comprehensive First Aid

• Turbochargers
• Strip turbochargers, diagnose and troubleshoot turbocharger issue or failure
• Perform technical troubleshooting to detect and resolve complex issues
• Assess electronic actuators for faults using test equipment
• Clean all turbocharger parts for remanufacture with a high attention to detail
• Create turbocharger reports using a detailed analysis with supporting evidence
• Measure vital clearances using dial gauges and micrometers.
• Set up rotor assembly between centers and check for straightness
• Balance turbo rotor assembly & CHRA's using Cimat Balancing machine
• Calibrate VGT turbos to correct O.E flow specifications using G3 flow bench
• Work on a variety of brands, makes and models for multiple different industries
• Partake in R&D to match turbochargers to performance engines taking into multiple different considerations (Engine displacement, Fuel Type, Transmission type, Ambient Air Temp, Altitude, Application, Restriction, Intercooler efficiency & pressure drop)
• Complete work within strict time frames to a high standard
• Keep work areas clean and maintain tooling

• Customer Service/Workshop
• Email, Phone and over counter customer service
• Handle quotes, orders and invoicing. Follow up where required
• Delegate tasks and duties to workshop technicians & Manage technicians' workload
• Handle customer complaints and warranty claims
• Step in for workshop manager when required

• Purchasing & Stock management
• Generate weekly, monthly, quarterly and yearly reports for stock movement
• Create supply & demand spreadsheets using MYOB to inform the operations manager for purchasing decision-making
• Account for all inventory and ordered new stock. Receive and store large bulk stock orders

• Sales representative
• Cold call to customers business
• Utilize effective communication and active listening skills to create customer rapport
• Set up appointments with current customers to discuss new products and services
• Represented organization to public at trade exhibitions

• Personal Achievements & Certifications
• Garrett Installer Connect Training Certificates Level 1, Level 2, Level 3, Level 4
• Promoted to workshop supervisor
• Consistently achieved personal KPI's & 40%+ of sales per month