Tresha Mae B. LOPEZ
66A Thompson St. Mount Cook, Wellington,New Zealand
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking,order taking,upselling,maintaining cleanliness and practicing effective time management. Seeking to leverage my skills in a dynamic cruise line setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Sojourn Apartment Hotel
New Zealand
04.2023 - Current
- Cleaned and prepared guest rooms by vacuuming carpets, wiping surfaces, and maintaining furniture, draperies, and upholstery.
- Changed linens and ensured rooms met high cleanliness and presentation standards.
- Responded promptly to guest requests for extra amenities and supplies.
- Worked closely with team members to keep operations smooth while maintaining a friendly and professional attitude with guests.
Senior Service Supervisor
Compass Catering Services
Doha, Qatar
03.2017 - 03.2023
- Supervised daily operations by assigning tasks, monitoring and ensuring team performance.
- Handled guest and customer concerns with calm communication and effective problem-solving.
- Maintained productivity in a fast-paced setting while supporting improvements in service quality.
- Identified operational issues and implemented appropriate solutions.
- Supported budget targets through responsible planning and resource use.
Receptionist and Asst. Service Supervisor F & B
La Carmela de Boracay Resort Hotel
Aklan, Philippines
04.2014 - 07.2016
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Worked in busy environment and managed to handle high volumes of orders.
- Ensured a welcoming environment that encouraged positive guest experiences and loyalty.
- Ensured that all orders were taken accurately and delivered promptly.
- Developed strong relationship with restaurant customers.
- Assisted in maintaining compliance with company policies and regulatory standards.
- Supported management in addressing operational issues and enforcing procedures.
Education
BSIT - Food Technology
Northern Iloilo State University
Estancia, Iloilo2014
Secondary -
Estancia National High School
Estancia, Iloilo2008
Elementary -
Estancia Central Elementary School
Estancia, Iloilo2004
BSIT - Information Technology
Informatics International College
Quezon CitySkills
- Guest Service Excellence
- Food & Beverage Service
- Table Setup & Dining Etiquette
- HACCP Training
- Teamwork & Communication
- Work Under Pressure
- Sanitation & Safety Standards
- Fire Safety knowledge
- Cash and POS System Handling
Certification
- NC II Passer in Household Services, Technical Education and Skills Development Authority (TESDA)
- Food Hygiene Safety Level 2 Certified
- HACCP Level 2 Certified
- Basic First Aid & CPR, Enertech Qatar Safety Training Centre
Awards
Employee of the Month, 2022-06-01, Compass Catering Services, Awarded by Compass Catering Services for the 5-year contribution to their success.
Timeline
Housekeeping Room Attendant
Sojourn Apartment Hotel
04.2023 - Current
Senior Service Supervisor
Compass Catering Services
03.2017 - 03.2023
Receptionist and Asst. Service Supervisor F & B
La Carmela de Boracay Resort Hotel
04.2014 - 07.2016
Secondary -
Estancia National High School
Elementary -
Estancia Central Elementary School
BSIT - Information Technology
Informatics International College
BSIT - Food Technology
Northern Iloilo State University