Treveen Morgan

• Credit Report and Risk Assessment: Performed comprehensive reviews of clients' credit histories, financial documents, and risk assessments to determine borrowing capacity and advise on mortgage product suitability.
• Client Consultation and Education: Conducted one-on-one consultations to educate clients on mortgage products, processes, and potential risks, ensuring informed decision-making.
• Networking and Company Representation: Represented the organisation at industry events to expand the company’s client base and build valuable professional networks.
• Loan Negotiation Support: Collaborated with lending partners to negotiate terms, including interest rates and repayment plans, aligning loan products with clients’ financial goals.
• Financial Data Analysis: Analysed client financial data, including income, assets, and liabilities, to assess eligibility for various mortgage products.
• Customer Support and Inquiry Management: Provided responsive and informed support to clients through phone, email, and in-person meetings, ensuring prompt resolution of inquiries and issues.
• Partnership Management: Fostered strong relationships with lenders, underwriters, and real estate agents, facilitating efficient loan processing and client referrals.
• Regulatory Updates and Compliance: Regularly researched and stayed up to date on banking regulations and compliance standards to ensure adherence in all loan transactions.
• Record Keeping and CRM Maintenance: Maintained meticulous records of client interactions, loan status updates, and application details within the CRM, supporting data accuracy and compliance.
• Portfolio Development and Management: Developed a robust portfolio of clients, encouraging repeat business through consistent follow-ups and personalised service.
• Problem-Solving and Solution Development: Identified and resolved challenges, such as credit or document issues, offering practical solutions and alternative options to facilitate loan approvals.

• Quality Assurance and Document Management: Conducted thorough quality checks on loan applications and supporting documentation, ensuring each submission met industry standards and company guidelines.
• Detailed Document Review: Reviewed and proofread financial documents with a high degree of accuracy, identifying any inconsistencies or compliance risks before final approval.
• Customer Service and Inquiry Resolution: Acted as the first point of contact for customer inquiries related to loan products, application statuses, and general information, delivering prompt and accurate responses.
• Lead and Referral Tracking: Proactively tracked new leads and followed up on referral business, contributing to business growth and client retention.
• Data Entry and CRM Updates: Regularly updated borrower information, application statuses, and other critical data within the CRM, ensuring organised and accessible records.
• Document Collection and Organisation: Systematically gathered, organised, and maintained financial documents, including credit reports and income statements, for streamlined loan processing.
• Application Assistance and Guidance: Supported clients throughout the loan application process, advising on additional requirements and document submission timelines to improve approval rates.
• Weekly Team Collaboration: Actively participated in weekly team meetings to discuss ongoing projects, share insights, and support team goals and process improvements.

• Client Interaction and Relationship Building: Cultivated and maintained positive relationships with clients, delivering a high level of service to support loan inquiries and applications.
• Credit and Financial Documentation Review: Verified credit histories, income statements, and other financial records, ensuring all documentation met lending and regulatory standards.
• Prompt Customer Response: Managed a high volume of client inquiries, addressing queries about loan products, application status, and other mortgage-related information promptly.
• Lead Management: Tracked, monitored, and followed up on new leads and potential referrals, contributing to new client acquisition.
• Administrative Organisation and File Management: Maintained organised and accessible loan records for quick retrieval, ensuring accuracy and completeness in all documentation.
• Application Improvement: Advised clients on possible updates or changes to loan applications, improving accuracy and facilitating smoother approvals.
• Team Participation and Collaboration: Engaged in regular team meetings to discuss progress, align on goals, and support a collaborative work environment.

• Leadership & Curriculum Development: Led the Science Department, designing and implementing innovative curricula that enhanced student engagement and learning outcomes.
• Mentorship & Teacher Development: Mentored beginning and student teachers, providing guidance on lesson planning, classroom management, and educational strategies.
• Event Coordination: Organised school-wide science fairs and other interactive events to promote scientific inquiry and student participation.
• Assessment & Performance Monitoring: Monitored student progress and achievement in science, identifying areas for improvement and developing targeted intervention strategies.
• Collaborative Initiatives: Coordinated with neighbouring schools to implement the "Science in Schools" program, fostering inter-school collaboration and resource sharing.
• Professional Development: Participated in regular training and workshops to stay current with teaching methodologies and science education trends.
• Classroom Integration: Leveraged technology and innovative teaching tools to create dynamic and interactive science lessons.