Trevina Matthews
Terrace End,MWT
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Youth Worker
Oranga tamariki
Kelvin grove, PMR
09.2022 - 11.2023
- Supported youth in developing life skills through structured programs and activities.
- Collaborated with social workers to create personalized care plans for individuals.
- Facilitated group sessions to encourage open communication among participants.
Hotel Receptionist
Carramar motor inn
Milson, PMR
01.2021 - 08.2022
- Greeted guests warmly and provided check-in assistance efficiently.
- Managed reservations using hotel management software to ensure accuracy.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments with housekeeping to optimize occupancy.
- Maintained a clean and organized front desk area for optimal guest experience.
Front of house
Cafe zest
Milson, PMR
02.2019 - 12.2020
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Supervised front of house operations to ensure compliance with health department regulations.
- Created individualized coaching plans for each Front of House employee based on their specific needs.
- Assisted with training new front of house employees on procedures and policies.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
Education
NCEA LEVEL 3 - Certificate in Tourism And Hospitality
UCOL
CBD, PMR 01.2014 - 12.2014
Freyburg Highschool
Roslyn, PMRSkills
- Youth mentorship
- Guest relations
- Reservation management
- Customer service
- Time management
- Attention to detail
- Prep work
- Cleaning and sanitizing
Timeline
Youth Worker
Oranga tamariki
09.2022 - 11.2023
Hotel Receptionist
Carramar motor inn
01.2021 - 08.2022
Front of house
Cafe zest
02.2019 - 12.2020
NCEA LEVEL 3 - Certificate in Tourism And Hospitality
UCOL
01.2014 - 12.2014
Freyburg Highschool