Trey Ropata
Christchurch,New Zealand
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service - Bartender - Kitchen
Archie Brothers
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Support Worker
Te Whanau Tokotoko Rangi Trust
10.2020 - 03.2022
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided high level of physical support by lifting, adjusting and moving clients.
Education
No Degree - NCEA Level 2
Western Heights High
Rotorua, NZ2017
Skills
- Guest Satisfaction
- Customer Relationship Management
- Active Listening
- Cash Handling
- Time Management
- Building Customer Loyalty
- Flexible Hours
- Team Cooperation
- Goal-Driven
- Leadership
Languages
Maori
Professional Working
References
Michael Mediavillo
Archie Brothers / Holey Moley
Kitchen Manager
021344634
Abel Saunders
Archie Brothers/ Holey Moley
Manager
02040215054
Danny Berg
Archie Brothers/ Holey Moley
Manager
02040215054
Timeline
Customer Service - Bartender - Kitchen
Archie Brothers
10.2022 - Current
Support Worker
Te Whanau Tokotoko Rangi Trust
10.2020 - 03.2022
No Degree - NCEA Level 2
Western Heights High
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