Summary
Overview
Work History
Education
Skills
Timeline
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Tricia McClain

Tricia McClain

Devonport,AUK

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2023
2023
years of professional experience

Work History

Owner/Director

MySpa
02.2017 - 09.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations,
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Lead Aesthetician for all skin care treatments

Aesthetician

Waldorf Center for Plastic Surgery
2008 - 2012
  • Performing medical grade chemical peels and facial treatments.
  • Laser certification to perform hair removal, rosacea correction, sun damage/age spot correction, and wrinkle reduction.
  • Responsible for product inventory and orders.
  • Responsible for patient notes, follow up phone calls, and follow up appointments.
  • Assisting to make appointments when needed.

Aesthetician

Four Seasons Resort Nevis
2003 - 2005
  • Responsible for various facial and body therapies.
  • Responsible for waxing treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Aesthetician

Golden Door Spa at The Boulders Resort
2000 - 2003
  • Responsible for various facial, body, and hydrotherapy treatments.
  • Responsible for waxing services.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Stocked treatment rooms with proper supplies.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted by answering phones and scheduling appointments.

Sales Floor Associate

The Home Depot
1996 - 1997
  • Working in the design centre; orders for blinds as well as cutting of pull down shades, wall paper orders.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Merchant Teller

Wells Fargo Bank (aka First International Bank)
1993 - 1996
  • Responsible for the merchant window and overnight bags.
  • Responsible for making money orders and certified checks.
  • Developed strong rapport with regular customers through personalized service and attention to detail in each interaction.
  • Ensured accurate record-keeping by diligently verifying transactions and balancing cash drawers daily.
  • Handled large cash transactions securely, adhering to bank policies and federal regulations at all times.

Education

Kar-Che Professional Center
08.1999

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Arizona State University, School of Design
06.1996

Associated Degree - Liberal Arts

Glendale Community College
06.1995

Skills

  • Customer service
  • Greeting and seating clients
  • Appointment scheduling
  • Cash handling and management
  • Superior attention to detail
  • Excellent team player
  • Skincare services
  • Body hair removal

Timeline

Owner/Director

MySpa
02.2017 - 09.2022

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Arizona State University, School of Design

Associated Degree - Liberal Arts

Glendale Community College

Aesthetician

Waldorf Center for Plastic Surgery
2008 - 2012

Aesthetician

Four Seasons Resort Nevis
2003 - 2005

Aesthetician

Golden Door Spa at The Boulders Resort
2000 - 2003

Sales Floor Associate

The Home Depot
1996 - 1997

Merchant Teller

Wells Fargo Bank (aka First International Bank)
1993 - 1996

Kar-Che Professional Center

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Tricia McClain