Tricyntha Adams

• Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
• Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
• Developed strong relationships with key clients, fostering trust and loyalty.
• Assisted in the development of strategic plans for key accounts, driving long-term success and profitability.
• Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.

• Organized documentation for easy access and retrieval, increasing team productivity.
• Logistical organisation of entire Six60 Concert at Eden Park as Operations Support. This included arranging with Auckland Transport alternative drop off zones for our team that were working for the event
• Helping Human Resources Manager integrate a new compliance system where i was responsible for collection verifying and updating employee details and entering them into the new system
• Assisting the IT Team with administration support through use of excel and CSV files to also manage the data merge into the new TPS Job Management System and creation of startup jobs and data in Workflow Max
• Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.

• First point of contact for all client enquires through phone or email
• Responsible for monthly orders through different suppliers ensuring stock arrives on time and updating internal managers on order status
• Creation of all Health & Safety site folders. This included collating different onsite machinery details and site specific tasks and also updating folders when changes occur
• Collating weekly and monthly client data in weekly/monthly report for managers and client meetings for example: - Waste reports, KPI Reports
• Ensuring timesheets are entered in for employees across different regions and collating information on a weekly basis reporting to managers
• Assisting in daily quotes with clients and new business if it be a request for additional services
• Receipting supplier invoices in Workflow Max
• Supporting peers with difficult client requests and enquires with problem solving to reach solutions, like helping set up worm farm bins, client beehives and finding onsite storage solutions that were appropriate for high end corporate client office spaces
• Liaise consult and maintain effective relationships with internal and external clients and suppliers
• Collating information based on consumable usage and finalising with accounts
• Assisting managers in regards to new contracts ensuring data that are billable to clients every month is correct
• Receiving last minute work and re-prioritising to ensure all work (including new requests) was completed on time
• Taking notes during manager and client meetings and sending out minutes. Making notes of tasks fr internal and external staff to complete and then managing the completion of these on behalf of management
• Assisting in big events when short staffed eg. working as a supervisor at Super Rugby/All Blacks games at Eden Park
• Go to person to get things done

Key Achievement:

• Youngest person from TPS to be entrusted with supervising staff (over 30) during All Blacks game
• Recipient of the Rosebank Road Business Association Pathways to the Future Scholarship in 2019

• Organized documentation for easy access and retrieval, increasing team productivity.
• To shift all manual stock management into online database. also organise excess dated stick to be removed through different channels & design and build new warehouse storage area.

Key Skills:

• Good organization and communication skills to work with both peers, managers.
• Physical Labour - Sort through boxes, labels and organise into system
• Data Entry Skills - Use of spreadsheets to start keeping stock inventory
• Multi-Tasking & Time Management Skills - As mid project i was asked to assist the Operations Team as support for their Customer Service Managers. This included taking over site orders from suppliers and managing delivery between our internal new warehouse and suppliers

• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Receiving stock and prepping goods for dispatch, unloading shipping containers
• Enhanced order accuracy by picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
• Restocking shelves and completing monthly stock takes
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.

• Highly trained to thoroughly clean and sanitise sanitary units
• Being discreet with servicing ensuring clients/customers don't see sanitary units being carried through premises
• Heavy lifting and face paced ensuring tasks that are given are completed by the end of the day
• Replenishing sanitiser in bathroom eg. air fresheners and soap dispensers
• Dealing face to face with clients queries/concerns in regards to units onsite

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.