Trinity Campbell
East Tamaki,AUK
Summary
Customer service oriented professional with excellent communication skills and a consistently positive attitude. Skilled in managing multiple tasks, collaborating with diverse teams and working in fast paced environments. Dedicated to providing outstanding service. Possesses strong communication skills and a warm, approachable demeanor.
Overview
2
2
years of professional experience
Work History
Food and Beverage Hostess
Novotel Auckland Airport
06.2023 - 01.2024
- Managed up to 80 reservations effectively, optimising table turnover rates and minimising wait times.
- Enhanced customer satisfaction by providing attentive service and addressing guests' needs promptly.
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
- Completed daily reports using Microsoft Excel on daily sales, payments processed and discounts used.
- Contributed to increased sales by upselling menu items and promoting daily specials effectively.
- Assisted in closing duties, overseeing staff operations and coordinating staff
- Maintained inventory levels, assisting with restocking supplies as needed to support smooth operations.
Barista
Muffin Break Ormiston
04.2022 - 04.2023
- Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Maintained a clean and organised workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Efficiently managed busy periods with quick service.
- Maintained regular and consistent attendance and punctuality.
Education
Pakuranga College
Pakuranga, NZ01-2023
Skills
- Customer service oriented
- Strong multitasking
- Exceptional communication
- Phone etiquette
- Cash handling
- Proficient in operating and trouble shooting POS systems
- Interpersonal skills
- Verbal and written communication
Timeline
Food and Beverage Hostess
Novotel Auckland Airport
06.2023 - 01.2024
Barista
Muffin Break Ormiston
04.2022 - 04.2023
Pakuranga College
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