Trinity Lane
Okaihau
Summary
Experienced Finance and Customer Service Officer skilled in relationship management, decision-making, and financial reconciliation. Adept at problem-solving and providing leadership to drive teams towards achieving performance goals and business objectives. Committed to continuous improvement and making a positive business impact through effective communication and advanced technical proficiency. Possess extensive knowledge as a Social Media Administrator, with a strong background in managing and optimizing social media platforms. Proven track record of creating engaging content and driving brand awareness. Expertise lies in social media strategy and analytics, allowing for effective enhancement of online presence and maximization of audience engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Manager
Strength Works Kerikeri
02.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Finance and Customer Service Officer
Far North District Council
02.2024 - Current
- Met personal, team and company goals in customer service environment
- Develop and sustain relationships with NTA and home Council teams, as well as external stakeholders
- Handled customer inquiries, payments and service requests
- Manage and oversee procurement operations for FNDC, including vendor onboarding, invoice processing, purchase order creation, and monthly financial reconciliations
- Coordinate and facilitate travel arrangements for FNDC NTA staff, including booking flights, accommodations, and transportation, ensuring adherence to budgetary guidelines and travel policies
- Digitally archive and organize documents for easy retrieval and compliance
- Participate in internal finance and budgeting meetings
- Provide initial and ongoing training on FNDC/NTA financial processes
- Support financial administration by assisting in processing, monitoring, and reporting on financial transactions managed through the NTA Shared Services Business Unit
- Enhance decision-making and achieve delivery efficiencies through cohesive, collaborative thinking and active collaboration
- Handle general network administrative duties, such as road naming applications and overweight vehicle permits
- Adhere to all health and safety policies, procedures, and guidelines
Gym Manager
Strength Works Kerikeri
01.2022 - 02.2024
- Resolved concerns quickly using excellent communication and problem-solving abilities
- Maintained business records by updating daily with payments and new member contracts
- Stayed on top of business trends with routine data tracking and regular trend analysis, adapting strategies and achieve profit targets
- Cultivated customer-oriented atmosphere, personally learning names and teaching team members to know regular customers well
- Directed high-performance team of nine gym employees focused on customer satisfaction, safety and business efficiency
- Maximized revenues by upselling individuals and families on higher-profit plans and personal training sessions
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Developed advertising campaigns or sales promotions to increase brand awareness
Dental Assistant
Northland District Health Board
08.2021 - 12.2021
- Ensured compliance with infection-control protocols, safeguarding patient and employee health
- Prepared instruments, materials, and equipment for each dental procedure, ensuring readiness
- Accurately maintained patient records, including personal and dental history information
- Provided expert chair-side assistance to dentists and hygienists during clinical procedures
- Organized stations for routine check-ups and specialized procedures, enhancing workflow
Further Experience Available on Request
.
01.2015 - 12.2021
Education
NCEA Level2 -
Kerikeri High School
12-2018
Skills
- Relationship Management
- Decision-making
- Network Administration
- Problem Solving
- Communication Skills
- Time Management
- Leadership Skills
- Strong written skills
- Extremely experienced with Microsoft Word, PowerPoint, Excel as well as Google Docs and other documentation formats
- Social media management
- Photo and video editing
- Teamwork and collaboration
Accomplishments
- Organized and led various community engagement activities, including an annual charity deadlift competition. Partnered with local businesses for event donations and effectively reached the public through targeted social media outreach.
- Collaborated with local businesses to secure corporate discounts through strategic engagement and compelling written materials.
Certification
- Standards of Training, Certification and Watchkeeping for Seafarers Certificate
- First Aid
Languages
English
Native or Bilingual
Timeline
Social Media Manager
Strength Works Kerikeri
02.2024 - Current
Finance and Customer Service Officer
Far North District Council
02.2024 - Current
Gym Manager
Strength Works Kerikeri
01.2022 - 02.2024
Dental Assistant
Northland District Health Board
08.2021 - 12.2021
Further Experience Available on Request
.
01.2015 - 12.2021
NCEA Level2 -
Kerikeri High School
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