Trinity Redmond
Dunedin
Summary
Adept at enhancing customer experiences and sales outcomes, I leveraged my expertise in POS system operation at Stewart Dawson's. My collaborative spirit and ability to maintain high service standards contributed to a noticeable improvement in client satisfaction and sales performance.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Stewart Dawsons Jewellers
04.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Assistant
Bargain Chemist
03.2022 - 03.2023
- Used POS system to process sales
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Hospitality Team Member
Lone Star
10.2019 - 06.2020
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
Sales Assistant
Frames Footwear
01.2020 - 04.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Community Collage
Dunedin 01-2016
High School Diploma -
Queens Highschool
Dunedin 01-2014
Skills
- Cash handling
- Patience and empathy
- Strong teamwork
- Time management capabilities
- POS system operation
- Stock management
- Sales expertise
- Cash handling accuracy
- Problem-solving skills
- Hospitality services
- Computer skills
Timeline
Sales Assistant
Stewart Dawsons Jewellers
04.2023 - Current
Retail Assistant
Bargain Chemist
03.2022 - 03.2023
Sales Assistant
Frames Footwear
01.2020 - 04.2020
Hospitality Team Member
Lone Star
10.2019 - 06.2020
High School Diploma -
Community Collage
High School Diploma -
Queens Highschool
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