Trish Ingram
Events & Operations Manager
Waiheke,AUK
Summary
High-performing Event Sales and Account Manager with an extensive portfolio of project accomplishments. Outgoing, hands-on professional bringing valuable relationship building and retention skills, while amassing a diversified network of service providers, ensuring optimal quality and results for successful client events.
Overview
17
17
years of professional experience
Work History
Events & Operations Manager
Williment Sports Travel
Auckland
02.2023 - Current
- Managing accounts to retain existing relationships and grow share of business.
- Managing administrative logistics of events planning, event booking and event promotions.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Contacted vendors, venue and stakeholders.
- Created detailed timelines and budgets for events to meet all deadlines.
- Oversaw event registration process by collecting and tracking attendee information.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated travel and accommodations for event attendees.
Events Manager
Tantalus Estate
Waiheke, Auckland
08.2021 - Current
- Implementation of new Computer software for Events Management
- Providing end to-end individualised project management for weddings, fundraising events, conferencing and high end dining experiences
- Exceeding sales quotas and increased profitability through effective sales strategy and business planning.
- Organising promotional events and interacting with community to increase sales volume.
- Increasing profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Managing accounts to retain existing relationships and grow share of business.
- Managing administrative logistics of events planning, event booking and event promotions.
Account Manager
Auckland Unlimited, Facilities
Auckland, NZ
02.2016 - 08.2021
- Successful Event delivery, including Americas Cup 2021, Olympic Village 2021, VOLVO 6 week Auckland Stopover, Barrack Obama Dinner, British and Irish Lions tour 2017, Auckland on the Water Boat Shows, Taste Auckland, Design Awards, City Mission Christmas, and many Concerts, Community, Corporate, Council and Government Functions.
- Exclusive co-ordinator to Ports of Auckland and Cruise Ships at Shed10
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Trained peers and management team on internal system supports and implementation plans.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed accounts to retain existing relationships
- Representation of AKL Unlimited at presentations, product updates, familiarisations and client hosting.
- Health and Safety planning and management
National Sales Manager, •Account Manager
Scenic Hotel Group
Auckland, NZ
04.2014 - 10.2015
- For Sports, Corporate, Conferencing and Incentives Market for New Zealand, Australia and the Pacific
- Developing and maintaining relationships with key accounts for all Scenic Hotel Group (19 properties) and Tourism stakeholders
- Proposals and contracts for MICE/Corporate/Government/ Entertainment and Sporting business
- Negotiation and tender process for key accounts
- Operations and Overseeing of Events
- Development of new staff members
- Attendance and networking at Trade events, representation of Scenic Hotel Group at presentations, product updates, familiarisations, client hosting and entertainment
- Maintaining information databases
- Sales and Marketing strategic planning
- Managing budgets
- Administration for weekly, monthly reports and activity call plans
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
National Sales Manager, •Account Manager
Accor Hotels
Auckland, NZ
11.2007 - 03.2014
- For Sports and Entertainment, Corporate, Government, Meetings and Incentives Market for New Zealand, Australia and the Pacific
- Developing and maintaining relationships with key accounts for all Accor Hotels NZ (34 properties nationwide)
- Tenders, proposals, contracts and correspondence for MICE/Corporate/Government/ Entertainment and Sporting segments
- Tender and negotiation process for key accounts
- Operations and Overseeing of Events and Functions
- Representation of ACCOR at Hotel presentations, product updates, familiarisations, client hosting and entertainment
- Sales and Marketing Strategic Planning
- Administration for weekly, monthly reports and activity call plans
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
Executive Assistant
Intercontinental Hotels Group
Wellington, WGN
06.2006 - 11.2007
- Duties to the General Manager, Business Development Director, Financial Controller and Human Resources Manager
- Project Manager for pre-opening of the Hotel
- Sales and Marketing
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Education
Graduate - Travel and Tourism
William Angliss College
MelbourneSkills
- Computer Literacy in Microsoft Office, Ungerboeck EBMS, Ivvy , Resdiary & Google Docs
- Travel Arrangement Management
- Reporting and Financial Statements
- RFP and Proposal Experience
- Video Conferencing Software
- Product Familiarisation and Development
- Sales Negotiations and Skills
Timeline
Events & Operations Manager
Williment Sports Travel
02.2023 - Current
Events Manager
Tantalus Estate
08.2021 - Current
Account Manager
Auckland Unlimited, Facilities
02.2016 - 08.2021
National Sales Manager, •Account Manager
Scenic Hotel Group
04.2014 - 10.2015
National Sales Manager, •Account Manager
Accor Hotels
11.2007 - 03.2014
Executive Assistant
Intercontinental Hotels Group
06.2006 - 11.2007
Graduate - Travel and Tourism
William Angliss College
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