Thilanie Reddy
Tauranga,BOP
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager/Admin/Line Manager
Kmart Bethlehem
Bethlehem , Tauranga
02.2016 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Organised and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilisation and customer sales opportunities.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delegated work to staff, setting priorities and goals.
- Measured and reviewed performance via KPIs and metrics.
- Enforced federal, state, local and company rules for safety and operations.
- Received a tertiary pass on the ACC business audit.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analysed data from surveys or feedback forms to identify opportunities for improvement.
- Served as a liaison between staff members and senior management personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies as well as investigations. Deal with armourguard on a weekly basis
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organised team activities to build camaraderie and foster pleasant workplace culture.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Processed invoices, completed check runs and wire transfers according to company policy.
- Analysed key business metrics to support resource allocation and prioritisation.
- Ensured compliance with internal financial control policies and procedures.
- Maintained accurate records of all cash transactions.
- Prepared staff work schedules and assigned team members to specific duties.
- Investigated discrepancies in customer payments received versus expected amounts due.
- Assisted with budget preparation by providing historical data analysis.
- Assisted auditors to analyze treasury activities and support compliance and business requirements.
- Implemented best practices, automation and digitisation to improve business processes.
Education
Matric Higer Grade -
Arena Park Secondary
Durban, South AfricaSkills
- Employee Performance Evaluations
- Problem Solving
- Communication
- The ability to work in a team
- Analytic and quantitative
- Task Delegation
- Recruiting and Interviewing
- leadership
Affiliations
I love being outdoors and being active . I run to keep fit.
Accomplishments
1999: Itc (information trust corporation) / Flexi trace
1999: Customer service Screen
1999: Customer service one
1999: Customer service two
1999: Collections tracking and Analysis
2000: Vision Plus training (Triad Phase 2)
2004: Achiever award
Certification
certificate in small business
Diploma in conveyancing
Timeline
Operations Manager/Admin/Line Manager
Kmart Bethlehem
02.2016 - Current
Matric Higer Grade -
Arena Park Secondary
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