Trisha Olsen

• Key Area: Customer Service.
• Answered customer inquiries via telephone, email and face-to-face contact
• Provided general administrative support including filing documents, scheduling appointments.
• Maintained accurate records of customer interactions and transactions.
• Processed payments from customers using point of sale systems.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner
• Processed payments and updated balances and customer totals.

• Key Area: Business Support.
• Completed in-house swim training to relieve as a Swim Instructor when required.
• Composed correspondence such as letters, emails, memos, reports and other documents.
• Processed invoices on a timely basis according to established procedures.
• Organized and maintained filing systems, including electronic databases and records.
• Prepared special reports by collecting, analyzing and summarizing information from various sources.
• Greeted visitors warmly, handled inquiries and provided general information about the company.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Prepared reports documenting incidents, findings, corrective actions taken.
• Educated staff on fire prevention and protection strategies and emergency evacuation plans.
• Monitored the implementation of health and safety standards in the workplace.
• Analyzed data from incident investigations to identify trends or recurring issues.
• Ensured that all workers are aware of their responsibilities for health and safety at work.
• Maintained accurate records of all health and safety activities conducted by the organization.
• Participated in emergency response drills as part of the organization's preparedness plan.
• Collaborated with contractors on projects involving occupational health and safety risks.

• Key Area: Business Support
• Scanned documents into electronic format for storage in a secure database system.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
• Proofread documents for accuracy prior to submission to the executive team.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Prepared and edited correspondence, reports, and presentations to support business operations.
• Managed expense reports, including tracking receipts and processing reimbursements promptly.

Key Area: Coordinator

• Facilitated communication between different departments in order to resolve issues quickly.
• Maintained accurate records of all trainings conducted.
• Ensured that all necessary equipment was available prior to a session commencing.
• Compiled data from evaluations for use in preparing reports detailing course outcomes.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Implemented business processes to streamline daily operations and increase efficiency.
• Processed payments for bookings using a variety of payment methods.
• Assisted with the booking of travel arrangements for clients, including flights, hotels and car rentals.
• Organized meetings and conferences by coordinating schedules and reserving venues.

• Key Area: Business Improvement
• Performed data entry tasks into computer databases from paper documents.
• Prepared reports on various projects for management review.
• Assisted in the development of new administrative systems, procedures and policies.
• Responded promptly to customer complaints in a professional manner.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Compiled data from multiple sources into comprehensive reports for management review.
• Answered incoming calls and responded to customer inquiries.
• Served as the primary point of contact for external stakeholders, including clients and partners.
• Identified needs of customers promptly and efficiently.
• Achievements: Nominated for two Business Awards.

• Key Area: Technical Writing.
• Maintained a record of all compliance activities, including correspondence and reports.
• Collaborated with other departments to ensure that their processes are compliant with applicable laws and regulations.
• Provided support in developing policies and procedures for the company's compliance program.
• Developed training materials and conducted staff training sessions on various aspects of the company's compliance program.
• Assisted with internal audits to identify any non-compliance issues or risks.
• Followed up with licensees to verify adherence to requirements.
• Maintained detailed database of compliance data, activities and actions taken.
• Ensured that all filing was completed accurately and in a timely manner.
• Performed data entry into various computer systems accurately and efficiently.
• Achievements: Created the first manuals to be used for staff, and organized the first training session held by the company.

• Key Area: Customer Service
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Achievements: Met and sustained 90-100% of KPI requirements.

• Key Area: Sales.
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Developed strategies to attract new customers while retaining existing ones.
• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Provided support to management in areas such as recruitment, training, and performance reviews.
• Achievements: Made the most cold calls in the history of the business.

• Key Area: Account Management Support.
• Updated and maintained databases with current information.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Engaged with customers and worked to resolve product and service issues.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Provided support for sales teams in the development of new business opportunities.
• Participated in regular client meetings to address any operational issues or concerns.