Brian Arroyo
Philippines
Summary
Organised and reliable Office Administrator with strong communication, interpersonal, and customer service skills. Experienced in coordinating daily office activities, managing correspondence, maintaining records, scheduling appointments, and supporting staff and clients. Highly adaptable, detail-oriented, and able to manage multiple tasks efficiently while maintaining professionalism and confidentiality. Committed to providing effective communication support and contributing positively to a productive team environment.
Overview
12
12
years of professional experience
Work History
CCTV System Operator
SJM Resorts Macau
Macao, Macau
03.2020 - 07.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Operated gaming systems to ensure smooth and efficient game functionality.
- Monitored equipment performance and reported issues to technical support teams.
- Assisted in troubleshooting technical problems during live operations.
- Conducted routine inspections of gaming machines for compliance and safety standards.
On job Training
Glocal IT Solutions
Roxas City, Philippines
01.2011 - 04.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
Education
Diploma - NC ll Computer Programming
AMA Computer Learning Center
Phlippines04-2011
Skills
- Verbal and written communication
- Active listening and interpersonal skills
- Customer service and relationship building
- Professional email and correspondence
- Calendar and appointment management
- Data entry and record keeping
- Document preparation and filing
- Office administration and coordination
- Meeting and event coordination
- Microsoft Office — Word, Excel, Outlook, PowerPoint
Timeline
CCTV System Operator
SJM Resorts Macau
03.2020 - 07.2022
On job Training
Glocal IT Solutions
01.2011 - 04.2012
Diploma - NC ll Computer Programming
AMA Computer Learning Center