TRISTAN DORVAL

• Creation of floral arrangements for all occasions (weddings, events, decorations, etc.), stock management and ordering of fresh flowers, personalized customer advice and service, plant care and maintenance, sales and cashier operations, preparation of quotes and invoicing, window displays and store layout.

• Defining the customer journey, clienteling strategy implementation, managing Client Action Plans and Communication campaigns, measuring and improving performance using KPIs, CRM database development, development of digital tools, team training, floor management, managing boutique events, daily briefing coordination.

• Assisted clients, showcasing Dior's products and heritage ; managed store opening, stock, merchandising, cash handling, and sales ; expert in women’s ready-to-wear and cross-category sales (women’s and men’s), exceeded sales targets while delivering exceptional customer service.

Welcomed and advised clients, Clienteling : Phone calls, emails, and cash handling, Shoes trainer : Trained sales teams and developed the shoe department.

• Handled seasonal orders and supplier negotiations, provided expert advice on plant selection and care, recommended seasonal products to enhance customer satisfaction, supported sales growth through product promotion, maintained stock levels and plant displays ; managed quotes, invoicing, cash handling.

• Designed and built hardscape features (walkways, patios, walls) ; performed lawn care, planting, pruning, and maintenance, operated landscaping tools and machines, delivered tailored services to enhance customer satisfaction.