Tristan Paya

• Managed data operations for ~2 million electricity and gas meters nationwide
• Coordinated ~100 field technicians to ensure successful work order completion
• Automated and optimised work order processes using SQL
• Analysed data using SQL, Python, Excel, and Access to support business decisions
• Managed high-volume Salesforce cases and workflows across multiple platforms (Jira, JD Edwards, ServiceMax)
• Presented insights and process improvements in weekly performance meetings
• Documented processes to support operational consistency and scalability
• Applied lean principles to improve efficiency and customer outcomes
  
  Daniel Martin – Team Manager | +64 21 889 337

• Managed daily operations across two high-volume bars, including staff leadership, training, and stock control
• Developed partnerships and promotions that increased brand visibility and customer engagement
• Planned and executed themed events aligned with city activities to drive foot traffic
• Coordinated live entertainment to enhance venue atmosphere and retention
• Contributed to significant revenue growth (from <€3,000 weekly to €1.5M annually)
• Improved customer retention through service quality and strong venue culture
• Monitored financial performance and optimised pricing strategies
• Designed seasonal cocktail menus to increase average spend

Pablo Thomas – Director | +33 7 87 95 03 47 | sithodi@orange.fr

• Planned and delivered events across a multi-venue garden bar with 6 private function spaces
• Coordinated end-to-end event logistics including staffing, catering, bar operations, and inventory
• Managed multiple concurrent events (corporate, private, and seasonal functions)
• Built strong client relationships, driving repeat business and positive customer feedback
• Resolved client issues efficiently to maintain high service standards
• Collaborated with senior management to align operations with business goals and performance targets
  
  Andrew Watson – General Manager | 021 061 5073

Jacky Shih (Duty Manager) 021567555

Chloe Huo (Manager) 0211982828

Lynne Wilson (Manager) 0274602190

• Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences at a quaint fine dining restaurant in Auckland, waiting up to 25 tables efficiently and delicately.

Jason Meng (Business Owner) 0210535987

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business. Roles varied between, waiter, barman and barista (sold easily 2kg's coffee any given Sat or Sun)

Craig Lovie (Part Business Owner) 0274818777