Troy Nelson-Hardcastle
Silverdale,AUK
Summary
Dynamic installer with proven expertise at Waterworks Irrigation, excelling in system troubleshooting and site assessments. Recognized for enhancing customer satisfaction through effective communication and compliance with regulations. Adept at inventory management, ensuring optimal performance and timely project completion. Committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Installer
Waterworks Irrigation
Auckland, Auckland
12.2022 - Current
- Installed irrigation systems for residential and commercial properties efficiently.
- Conducted site assessments to determine irrigation needs and system layout.
- Operated various hand and power tools for system installation tasks.
- Collaborated with team members to complete installations within scheduled timelines.
- Trained new employees on installation techniques and safety protocols.
- Maintained tools and equipment to ensure optimal performance during installations.
- Troubleshot irrigation system issues and provided on-site repairs as needed.
- Ensured compliance with local regulations and industry standards during installations.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Performed troubleshooting to diagnose and resolve system issues.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Provided exceptional customer experiences to service recipients.
- Replaced defective hardware components when needed.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Tested installed hardware and software to ensure proper functioning.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Tested and troubleshot systems to alleviate potential issues.
- Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Bartender
Crowded House
New Plymouth, New Plymouth
07.2016 - 10.2018
- Effectively multitasked within fast-paced environment.
- Poured wine, beer, and cocktails for patrons.
- Managed inventory levels and restocked supplies as needed.
- Engaged with customers to provide an enjoyable dining experience.
- Processed cash and credit transactions accurately during busy hours.
- Handled customer complaints professionally to maintain satisfaction levels.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bricklayer
Russell Masonry
New Plymouth, New Plymouth
08.2013 - 11.2022
- Constructed walls and structures using bricks, blocks, and stone materials.
- Interpreted blueprints and specifications to determine layout and design.
- Mixed mortar and applied it to bricks for secure placement.
- Installed scaffolding and ensured safety procedures during construction projects.
- Repaired damaged brickwork by removing old bricks and replacing with new ones.
- Maintained tools and equipment in optimal working condition for daily tasks.
- Assisted in training new employees on masonry techniques and safety standards.
- Laid bricks in various patterns according to specifications.
- Used mechanical cement-mixing equipment or hand tools to prepare cement for use.
- Mixed mortar by hand, wheelbarrow or mechanical mixer.
- Removed debris from work area at the end of each day's activities.
- Repaired and restored brickwork on buildings, walls and chimneys.
- Placed expansion joints in brickwork to prevent cracking due to temperature changes.
- Installed lintels, arches and other masonry structures.
- Constructed retaining walls for terracing applications.
- Molded expansion joints and edges using edging tools, jointers, and straightedge.
- Applied waterproofing materials to exterior surfaces of structures.
- Acquired and maintained high skill level in construction, alteration, repair, and maintenance of masonry structures and surfaces.
- Checked verticality of walls using plumb bob or laser level equipment.
- Determined required materials, job requirements, and task priorities according to work orders.
- Installed flashing around window sills, door frames and rooflines.
- Provided guidance and instruction to apprentices on proper techniques.
- Assisted other tradespeople such as carpenters, electricians, when necessary.
- Measured and cut bricks to specific dimensions using a range of hand tools.
- Adhered to operation and safety instructions when using equipment and tools including lock-out tag-out and confined spaces safety procedures.
- Inspected existing structures for safety issues prior to repair work.
- Caulked gaps between wall sections with expanding foam insulation material.
- Applied sealants around windows and doors for weatherproofing purposes.
- Communicated with clients to provide project estimates regarding materials and labor.
- Used trowel edges and hammers to break or cut brick and tiles to size.
Laborer
addeco
New Plymouth, New Plymouth
01.2012 - 06.2013
- Loaded and unloaded materials to support project timelines efficiently.
- Followed safety protocols to maintain a secure work environment.
- Operated heavy machinery to assist in construction and maintenance tasks.
- Cleaned work areas regularly to uphold cleanliness and safety standards.
- Reported equipment issues promptly to minimize downtime and disruptions.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Lubricated, cleaned or repaired machinery or equipment.
- Cleaned or prepared construction sites to eliminate hazards.
Merchandiser
Farmers
New Plymouth, New Plymouth
10.2011 - 12.2011
- Curated product displays to enhance customer engagement and sales.
- Collaborated with suppliers to maintain optimal inventory levels and product freshness.
- Analyzed market trends to determine optimal product assortment and placement.
- Assisted customers by providing product information and recommending suitable options.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted in gathering and moving materials and equipment for assigned displays.
Education
High School Diploma -
Spotswood College
New Plymouth, NZ11-2010
Skills
- System troubleshooting
- Site assessment
- Customer relationship management
- Compliance with regulations
- Inventory management
- Attention to detail
- Communication skills
- Flexible scheduling
Timeline
Installer
Waterworks Irrigation
12.2022 - Current
Bartender
Crowded House
07.2016 - 10.2018
Bricklayer
Russell Masonry
08.2013 - 11.2022
Laborer
addeco
01.2012 - 06.2013
Merchandiser
Farmers
10.2011 - 12.2011
High School Diploma -
Spotswood College
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