Trudie Adams
Howick,AUK
Summary
Dedicated Team Leader with twenty six years of library experience with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, customer service, staff management, administration and financial services. Sets example for work ethic, punctuality and quality.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or within a team environment and quickly mastering new skills.
Skilled in working under pressure and adapting to new situations.
Conscientious, hardworking and excels at multitasking in fast paced environments.
Overview
25
25
years of professional experience
Work History
Business Support Team Leader
Upper Hutt City Council - Libraries
Central, Upper Hutt
11.1998 - 02.2024
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Budget control, invoicing and purchase ordering.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Maintained Library Management systems
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with company vendors and clients.
- Project management.
Education
Level 6 - Libraries Information And Technologies
Open Polytech
Wellington, NZ08-2003
Skills
- Complaint resolution
- Cash Handling
- Mentoring
- Quality Improvement
- Team Supervision
- Shift Scheduling
- Work Planning
- Technical Support
- Documentation And Reporting
- Teamwork and Collaboration
- Overseeing Daily Activities
- Account Management
- People Management
- Problem-Solving
- Goal Setting
- Staff Training
- Key Performance Indicators
- Meeting facilitation
- Leading Team Meetings
- Leadership
- Complex Problem-Solving
- Client Support
- Performance Improvement
- Attention to Detail
- Project Planning
- Organizational Skills
- Logistics Coordination
- Team building
- Professionalism
- Experience in leadership
- Problem-solving aptitude
- Interpersonal Communication
- Multitasking
- Business Development
- Time Management
- Problem-solving abilities
- Time management abilities
- Active Listening
- Reliability
- Excellent Communication
- Self Motivation
- Adaptability and Flexibility
- Decision-Making
- Process Improvement
- Giving Constructive Feedback
- Analytical Thinking
- Safety processes and procedures
- Conflict Resolution
- Call Center Operations
- Team motivation
- Work Planning and Prioritization
- Client Service
References
References available upon request.
Timeline
Business Support Team Leader
Upper Hutt City Council - Libraries
11.1998 - 02.2024
Level 6 - Libraries Information And Technologies
Open Polytech
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