Trudy Ihaka
Papakura,Auckland
Summary
Dedicated community focused with over 5 years’ experience assisting individuals navigate their way through the New Zealand Justice system. Trained and experienced in conflict resolution. Able to engage with members from diverse backgrounds with a commitment to honouring and upholding the Treaty principles.
Overview
20
20
years of professional experience
Work History
Restorative Justice Facilitator
Manukau Urban Maori Authority
01.2022 - Current
- Managing client enquiries, Co-ordinating client and stakeholder meetings, Managing stakeholder enquiries, Engaging with stakeholders, Meeting service targets, Court Coordinator, Facilitating discussions between parties.
Te Pae Oranga Team Leader
Manukau Urban Maori Authority
01.2020 - 01.2022
- Managing and co-ordinating staff duties, Maintaining and implementing staff training, Managing and co-ordinating stakeholder engagements, Developing and implementing service delivery strategies, Engaging and managing stakeholder engagements, Maintaining service delivery standards.
Te Pae Oranga Facilitator
Manukau Urban Maori Authority
01.2018 - 01.2020
- Managing client enquiries, Co-ordinating client and stakeholder meetings, Managing stakeholder enquiries, Engaging with stakeholders, Meeting service targets.
Customer Service Specialist
Auckland Transport
01.2014 - 01.2018
- Managing customer enquiries, Providing correct transport information, Customer Service, Planning information, Individual focused outcomes, Meeting customer service timeframes according to AT policy, Managing customer service complaints.
Assistant Trainer
Genetics Gym
01.2012 - 01.2013
- Promoting alternative lifestyle initiatives, Assisting with mental health patients, Assisting with training method of alternative therapy.
Programme Manager
SKIDS Oranga
01.2008 - 01.2009
- Development and implementation of program activities to audiences of 5 - 10year olds, Liaising with external stakeholders within the school community.
Te Reo Maori Tutor
Auckland University
01.2007 - 01.2008
- Development of Te Reo Maori programmes designed for 2nd year Medical and Health Science students, Designed and implemented specific phrases and expressions that students can use in everyday, both formal and informal occasions.
Picker/Packer
Tip Top Ice Cream
01.2004 - 01.2005
- Factory packing and unpacking, Adhering to health and safety.
Education
Certificate in Social Services (Level 4) -
Manukau Institute of Technology
01.2012
Bursary -
Avondale College
01.2001
Sixth form certificate -
Avondale College
01.2000
Fifth form certificate -
Avondale College
01.1999
Skills
- Culturally aware and able to work with people of diverse backgrounds
- Encourage open and on-going communication with all staff and clients
- Client focused
- Strong commitment to teamwork, I make every effort to positively contribute and support colleagues
- Reliable and able to work unsupervised
- Have great punctuality and good time management
References
- Jacques Puriri-Kaitapu, Restorative Justice Manager, Manukau Urban Maori Authority, 0212397338
- Puhihuia Wade, Mau Te Rongo Manager, Manukau Urban Maori Authority, 021 821 754, puhihuia@muma.co.nz
Hobbies and Interests
- Iwi
- Hapu
- Marae
- Whanau
Timeline
Restorative Justice Facilitator
Manukau Urban Maori Authority
01.2022 - Current
Te Pae Oranga Team Leader
Manukau Urban Maori Authority
01.2020 - 01.2022
Te Pae Oranga Facilitator
Manukau Urban Maori Authority
01.2018 - 01.2020
Customer Service Specialist
Auckland Transport
01.2014 - 01.2018
Assistant Trainer
Genetics Gym
01.2012 - 01.2013
Programme Manager
SKIDS Oranga
01.2008 - 01.2009
Te Reo Maori Tutor
Auckland University
01.2007 - 01.2008
Picker/Packer
Tip Top Ice Cream
01.2004 - 01.2005
Certificate in Social Services (Level 4) -
Manukau Institute of Technology
Bursary -
Avondale College
Sixth form certificate -
Avondale College
Fifth form certificate -
Avondale College
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