Trudy Pearson

Head Baker running the wholesale side for the new owner supplying to his many other Bakeries/School Canteens and also Baking for the shop.

• Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
• Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
• Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
• Adapted production schedules based on seasonal demands, ensuring adequate stock levels for popular items during key periods throughout the year.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Managed training, disciplining and motivating employees.
• Trained and supervised new employees on bakery operations and procedures.
• Produced consistently high-quality baked goods for customers.
• Trained new employees on bakery methods and procedures.
• Prepared dough for variety of pastries, cakes and breads.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Prepared frostings and other toppings for cakes and pastries.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Determined baking times for various items.
• Packaged finished products for sale.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Cut and shaped dough for pies, rolls and other pastries.

• I originally started as a Shop Assistant then was quickly doing small Bake items and was then asked if I would be interested in doing my Apprenticeship. Whilst training I then became Head Baker. Running the Wholesale Bread side and also Baking all the Baked goods in our shop.
• Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
• Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
• Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
• Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
• Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Assisted in designing visually appealing displays to showcase products effectively, attracting more customers to the bakery.
• Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
• Managed training, disciplining and motivating employees.
• Operated and maintained bakery equipment, including ovens and mixers.
• Trained and supervised new employees on bakery operations and procedures.
• Created appealing displays to showcase products in bakery.
• Complied with health and safety codes to protect staff and customers.
• Maintained accurate inventory of baking supplies and ingredients.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Operated cash registers and processed payments accurately.
• Managed customer service operations, including taking orders and resolving complaints.
• Produced consistently high-quality baked goods for customers.
• Trained new employees on bakery methods and procedures.
• Prepared dough for variety of pastries, cakes and breads.
• Cleaned and maintained kitchen equipment and oven.
• Replenished bakery items in display cases.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Prepared frostings and other toppings for cakes and pastries.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Managed display cases to verify freshness and attractiveness of products.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Followed food safety standards when handling ingredients.
• Determined baking times for various items.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Packaged finished products for sale.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Processed customer orders and payment transactions.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Cut and shaped dough for pies, rolls and other pastries.

I started out my little delivery Bakery Business by going around various businesses in the Industrial District bringing freshly Baked hot Pastries, Slices, Muffins and Scones to the busy workers from 7am until smoko time at 10am which meant they wouldn’t miss out on their crucial break times going to different smoko shops as I was bringing it to them.

It quickly turned into more and more businesses hearing through word of mouth about the Smoko Lady Baker that was bringing freshly Baked goods which had been Baked that morning through the wee hours of the night, real ingredients, very tasty items to their workplaces meaning they could come out and buy their items and within 5 minutes be having their well deserved breaks.

I have throughly enjoyed my role and grown quite a customer base through this resulting in a lot of out catering and smoko shouts on top of my daily delivery service.

My time management is crucial from prepping, Baking off my various goods, packaging and getting to my destinations at the same time daily as to not cause disruption to my customers working routines.