Trudy Poultney
Christchurch,CAN
Summary
I bring a wealth of experience across diverse workplace environments, consistently demonstrating a strong work ethic and meticulous attention to detail. Highly motivated and eager to embrace new challenges, I adapt quickly to evolving circumstances and thrive both independently and within collaborative teams. My exceptional interpersonal skills enable me to build productive relationships, while my ability to rapidly acquire new competencies ensures I remain agile in dynamic settings. I am dependable, efficient, and excel in managing time and priorities under pressure, consistently delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Office Manager
Professional Floor Sanding
Avondale, Christchurch
05.2014 - 08.2025
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Return Supervisor
The Warehouse
Barrington , Christchurch
03.2004 - 04.2014
- Monitored customer feedback related to the return process.
- Coordinated with warehouse staff to ensure timely processing of returns.
- Identified opportunities to improve efficiency in processing returns.
- Performed data entry of return information into the company system.
- Researched product availability for customers returning items for exchange.
- Inspected returned merchandise for quality, completeness, and accuracy.
- Provided customer service in resolving return issues or disputes.
- Maintained accurate documentation of all returned items and transactions.
- Created reports on returned merchandise trends for management review.
- Responded promptly to customer inquiries regarding return status.
- Processed refunds and credits according to established guidelines.
Education
High School Diploma -
Aranui High School
Christchurch12-1978
Skills
- Payroll and budgeting
- Clear oral/written communication
- Scheduling
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem solving
Affiliations
- Gardening,
- Crafts - cross stitch, quilting, knitting, upcycling,
- Spending time with family and friends,
- Walking my dog,
- Op shopping.
References
References available upon request.
Timeline
Office Manager
Professional Floor Sanding
05.2014 - 08.2025
Return Supervisor
The Warehouse
03.2004 - 04.2014
High School Diploma -
Aranui High School
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