Trung Hai Nguyen
Hanoi
Summary
A recent graduate in Management and Leadership, seeking an entry-level role in a supportive and professional environment to gain practical experience and further develop leadership and management skills. Highly motivated, responsible, and eager to learn, with hands-on experience in hospitality and customer service. Able to work well in team-based environments while continuously improving performance and contributing positively to organizational goals.
Overview
3
3
years of professional experience
Work History
Front of House
Nuuna Fusion
10.2024 - 06.2025
- Accurately took food and beverage orders and communicated them clearly to the kitchen and bar.
- Delivered food and drinks in line with service standards to ensure a pleasant dining experience.
- Paid close attention to guests throughout their meals and provided support when needed.
- Processed payments, bills, and handled basic guest requests efficiently.
- Kept service areas clean, organized, and compliant with hygiene standards.
- Coordinated with kitchen and front-of-house team members to ensure smooth service flow.
Supervisor of Housekeeping
Travelodge Hotel Wynyard Quarter of Auckland
10.2022 - 01.2024
- Coordinated daily housekeeping tasks to ensure rooms were cleaned on time and met cleanliness standards.
- Trained and supervised housekeeping staff, ensuring safe work practices and consistent service quality.
- Managed cleaning supply inventory to ensure adequate stock levels, reduce waste, and use resources efficiently.
- Regularly inspected guest rooms and public areas to ensure high standards of cleanliness and overall presentation.
Room Attendant
Travelodge Hotel Wynyard Quarter Auckland
05.2022 - 10.2022
- Ensures guest rooms are kept clean, well-organized, and compliant with high hygiene standards.
- Restocked room supplies and guest amenities in a timely manner, contributing to guest comfort and overall satisfaction.
- Supported laundry services by ensuring clean linens were prepared and available when needed.
- Communicated maintenance concerns promptly to support fast repairs and maintain guest safety.
Education
Bachelor of Business - Management And Leadership
Auckland University of Technology
Auckland, NZ12-2025
Skills
Adaptive
Multitasking
Quick learning
Work well under pressure
Be responsible
Great communication
Problem-solving abilities
Timeline
Front of House
Nuuna Fusion
10.2024 - 06.2025
Supervisor of Housekeeping
Travelodge Hotel Wynyard Quarter of Auckland
10.2022 - 01.2024
Room Attendant
Travelodge Hotel Wynyard Quarter Auckland
05.2022 - 10.2022
Bachelor of Business - Management And Leadership
Auckland University of Technology