Trupti Darji
Mount Roskill
Summary
Dynamic sales professional with proven success at Genesis Energy, excelling in customer relationship management and sales strategy development. Recognized for enhancing customer experiences and achieving top sales agent accolades. Proficient in CRM systems and adept at problem resolution, driving significant revenue growth through effective communication and cross-selling strategies.
Overview
7
7
years of professional experience
Work History
Sales Representative
Genesis Energy
06.2019 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed a high volume of inbound calls daily, maintaining professionalism under pressure while achieving performance goals.
- Utilized CRM systems efficiently for tracking leads, managing contact information, reporting progress updates.
- Checked processes and assessed communications within CRM systems for efficiency.
Telesales Experience
Genesis Energy
05.2020 - 02.2021
- Developed procedures and processes to improve the overall customer experience.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Field Sales Representative
Telelink
03.2018 - 06.2019
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Education
Diploma in Applied Management level -7 - Strategic Management
Otago Polytechnic
05.2018
Master of Commerce -
M.S University of Baroda
04.2011
Bachelor of Commerce -
M.S University of Baroda
04.2009
Skills
- GEN-TRACK Proficiency
- CRM proficiency
- Customer relationship management
- Sales strategy development
- Cross-selling strategies
- Time management skills
- Problem resolution
- Effective communication
- Customer service
- Complex Problem-solving
- Customer retention abilities
- Objection handling
Accomplishments
- Century club- field sales: 09/01/18, 10/01/18, 11/01/19
- Top sales agent of the month - field sales: 08/01/18, 09/01/18, 10/01/18, 11/01/18
- Team player - field sales: 02/01/19
- 15 club field sales: 11/01/19
- 10 club field sales: 08/01/18, 09/01/18, 11/01/18, 01/01/19
References
All the evidence about my work experience and education in India and New Zealand are available with me. I can provide them upon request.
Timeline
Telesales Experience
Genesis Energy
05.2020 - 02.2021
Sales Representative
Genesis Energy
06.2019 - Current
Field Sales Representative
Telelink
03.2018 - 06.2019
Master of Commerce -
M.S University of Baroda
Bachelor of Commerce -
M.S University of Baroda
Diploma in Applied Management level -7 - Strategic Management
Otago Polytechnic
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