Tuli Tony Sagote
Wiri,AUK
Summary
Accomplished Flight Attendant offering 13 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to return back to the skies.
Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Static Guard
CITIGUARD SECURITY
02.2024 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Upheld a professional appearance and demeanour while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
Projects and Property Administrator
Monte Cecilia Housing Trust
05.2023 - Current
- Inspections, House Scoping, Booking Repairs & Maintenance, Data Entry, Costing, Onboarding Contractors
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
Facilities Manager
Monte Cecilia Housing Trust
04.2020 - 05.2023
- Manage facilities and maintenance, Report incidents onsite, Pickup & Delivery of donations, Chattel Management, CCTV operator, Liaise with Tenancy Manager, Tenant Wellbeing Checks
- Facilitated effective communication between team members, fostering a collaborative work environment conducive to successful project outcomes.
- Enhanced energy efficiency within facilities through the implementation of sustainable practices and technologies.
- Established strong working relationships with key stakeholders across various departments to facilitate smooth project execution.
COVID19 CONTACT TRACING
Ministry of Health
04.2020 - 03.2023
- Remote Working from Home, Support Lead on shift for callers, Salesforce Application System, Case Investigation, Inbound & Outbound Calling, Contact tracing for Covid19, Close contact or Wellbeing checks for Covid19
- Coordinated outreach efforts to communities disproportionately affected by COVID-19, promoting health equity in response initiatives.
- Played an instrumental role in expanding the organization''s capacity to handle increased caseloads during peak periods.
Covid 19 - Case Investigator
Greenlane Hospital ARPHS
07.2021 - 11.2021
- Auckland Regional Public Health Service - operates within COVID-19 Response Unit (CRU)
- CRU leads case and contact management for whānau residing in Tāmaki Makaurau.
Casual Worker
Sidekicker
08.2018 - 11.2021
- Casual jobs: Spark Arena Concerts or Events: cashier/ticketing/security/bartending/pourers/promotions/event setup, Labouring: fencing/devanning/factoryhand/pick and pack
Short Haul Flight Attendant
Virgin Australia Airlines
02.2011 - 04.2020
- Australia & Pacific
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Devander
Super Staff
05.2016 - 07.2017
- Warehousing & Logistics
- Conducted regular safety checks on pallets and containers, reducing workplace accidents.
- Reduced product damage through careful handling and adherence to warehouse policies.
- Streamlined receiving process, inspecting shipment documentation and ensuring accurate deliveries.
Tran-tasman Flight Attendant
Jetstar
01.2009 - 02.2011
- Offering customer service inflight, selling food/beverages and inflight entertainment, money handling, stocktaking, admin when on Airport Standby
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Customer Services Agent & Sales Inbound Agent
DHL Express
09.2008 - 02.2011
- Track and Trace, Booking in shipments Domestic & International, Selling products and services, Quotations of shipments to be sent, Ordering of DHL supplies
Dealer Support Customer Rep
Telecom Network for Dealers
03.2004 - 08.2008
- Provisioning upgrades and plan changes or any provisioning work which is required to connect customers to the Telecom Network for Dealers all over NZ who work in Telecom Dealerships, Troubleshooting any issues Dealers may have in regards to Mobile phones, Educating Telecom Dealers of ways they can provision their on work from their stores
Barman and Waiter
Telecom Network for Dealers
08.2004 - 12.2004
- Serving of food and beverages to in-house guests, Cleaning of restaurant, Stock clearance, Bartending
Arrivals Representative
Tourism Holdings Limited
08.2002 - 07.2004
- Greeting International Travellers into NZ, Promoting places to see and things to do while in NZ, Advising travellers of discount offers of places to visit with the issue of Arrival Magazines, Assisting travellers with completion of arrival documents and custom declaration form
Visitors Information Officer
M.I.T Visitors Information Centre
02.2001 - 02.2002
Cashier/Kitchenhand
Burger King
07.1999 - 03.2000
Education
High School Diploma -
Hillary College
Auckland01.2001
Skills
- Excellent Team Work Skills
- Able to work alone or in team environment
- Face to Face & Telephone
- Public health
- Verbal and written communication
- Punctuality
- De-Escalation Techniques
- Self-defense training
- Customer Service
- First Aid Training
- Active Listening
Certification
First Aid Certification
Languages
Samoan - Fluent
Additional Information
First Aid Certification
Timeline
Static Guard
CITIGUARD SECURITY
02.2024 - Current
Projects and Property Administrator
Monte Cecilia Housing Trust
05.2023 - Current
Covid 19 - Case Investigator
Greenlane Hospital ARPHS
07.2021 - 11.2021
Facilities Manager
Monte Cecilia Housing Trust
04.2020 - 05.2023
COVID19 CONTACT TRACING
Ministry of Health
04.2020 - 03.2023
Casual Worker
Sidekicker
08.2018 - 11.2021
Devander
Super Staff
05.2016 - 07.2017
Short Haul Flight Attendant
Virgin Australia Airlines
02.2011 - 04.2020
Tran-tasman Flight Attendant
Jetstar
01.2009 - 02.2011
Customer Services Agent & Sales Inbound Agent
DHL Express
09.2008 - 02.2011
Barman and Waiter
Telecom Network for Dealers
08.2004 - 12.2004
Dealer Support Customer Rep
Telecom Network for Dealers
03.2004 - 08.2008
Arrivals Representative
Tourism Holdings Limited
08.2002 - 07.2004
Visitors Information Officer
M.I.T Visitors Information Centre
02.2001 - 02.2002
Cashier/Kitchenhand
Burger King
07.1999 - 03.2000
High School Diploma -
Hillary College
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