Summary
Work History
Education
Skills
Timeline
Generic

Tshogyal Lotay Zangmo

Pinehill,Auckland

Summary

I am a highly motivated, hardworking, and reliable individual with solid experience in the hospitality and customer service sectors. With hands-on experience in both front-of-house and back-of-house operations, I have developed a keen understanding of how to deliver excellent customer experiences, maintain high cleanliness standards, and support smooth restaurant operations. I am adaptable, quick to learn new tasks, and comfortable working in fast-paced, multicultural environments. My strong communication skills, ability to work well under pressure, and dedication to teamwork allow me to contribute positively to any team. Fluent in English, Hindi, and Bhutanese, I bring valuable multilingual abilities, enabling me to engage with diverse customers and colleagues. Currently studying at Massey University, I am eager to apply my practical skills and positive attitude in a part-time restaurant role where I can continue to grow and deliver excellent service.

Work History

Front of House Assistant

Zombala Restaurant
, Thimphu
  • Welcomes and seats guests
  • Take orders and serve food/drinks
  • Clears and resets tables
  • Communicate orders to kitchen staff in an accurate and on time
  • Resolve any customer complaints/issues with professionalism
  • Managed large groups in a timely manner while ensuring the satisfaction of all guests

Kitchen Hand

Zombala Restaurant
Thimphu, Bhutan
  • Assist with food preparation tasks such as chopping, vegetables, peeling potatoes, and preparing ingredients.
  • Clean and sanitize kitchen surfaces, equipment, and utensils.
  • Assist chefs and cooks during meal service by fetching ingredients, utensils or assisting with plating.
  • Dispose of kitchen waste and recyclables appropriately.
  • Maintain a tidy and organized kitchen environment.
  • Follow food safety and hygiene protocols.
  • Stock and restock kitchen inventory and supplies.
  • Assist with receiving and storing food deliveries.
  • Perform other duties as assigned by kitchen management.

Cleaning

Zombala Restaurant
Thimphu, Bhutan
  • Use of eco-friendly, food-safe cleaning products.
  • Pre and post-event deep cleaning.
  • Thorough cleaning of kitchen equipment and appliances.
  • Daily or scheduled front-of-house and back-of-house cleaning.
  • Sanitization of restrooms, sinks, countertops, and high-touch surfaces.
  • Maintained cleaning equipment in good condition.
  • Contribute to the overall well-being, and satisfaction of individuals within a space.

Multicultural Experience

Zombala Restaurant
Thimphu, Bhutan
  • Fluent in English language both written and spoken.
  • Speaks English, Hindi and Bhutanese language.
  • Can work in multicultural places.

Education

Plus ‘2’ - Arts

Ugyen Academy Higher Secondary School
Punakha, Bhutan
01.2021

Class X - General

Ugyen Academy Higher Secondary School
Punakha, Bhutan
01.2019

Massey University College
Albany, NZ

Skills

  • Customer service
  • Waitressing and front-of-house operations
  • Kitchen assistance and food preparation
  • Time management and punctuality
  • Teamwork and adaptability
  • Multilingual communication
  • Ability to follow instructions
  • Problem solving
  • Maintain cleanliness
  • Greeting guests
  • Order taking
  • Complaint handling
  • Fast learning
  • Active listening

Timeline

Kitchen Hand

Zombala Restaurant

Cleaning

Zombala Restaurant

Multicultural Experience

Zombala Restaurant

Front of House Assistant

Zombala Restaurant

Plus ‘2’ - Arts

Ugyen Academy Higher Secondary School

Class X - General

Ugyen Academy Higher Secondary School

Massey University College
Tshogyal Lotay Zangmo