Tsz Ka (Stephanie) Kwong
Parnell
Summary
With over 8 years of experience managing daily administrative/secretarial tasks in different types of industry. I’m well-organized, a quick learner that committed to delivering high-quality results. Adaptable and versatile. Additionally, with years of experience in customer services.
Overview
8
8
years of professional experience
Work History
Secretary
The HK Institute Of Certified Public Accountant
04.2003 - 05.2007
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
Scheduling Clerk
MGB HK Limited
08.2003 - 03.2004
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Membership Assistant
The HK Institute Of Engineers
04.2002 - 03.2003
- Helped members navigate systems, pay for services and resolve different concerns.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Assisted prospective and established members in person or by telephone.
- Engaged community at fairs and special membership drive events.
Receptionist
Cheung Fung Metal Limited
11.1999 - 03.2002
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Bursary Exam & Sixth Form Certificate -
Howick College
Auckland, AUK12-1997
Skills
- Organizing and scheduling
- Time management
- Customer service
- Multitasking
Languages
English
Mandarin
Cantonese
Timeline
Scheduling Clerk
MGB HK Limited
08.2003 - 03.2004
Secretary
The HK Institute Of Certified Public Accountant
04.2003 - 05.2007
Membership Assistant
The HK Institute Of Engineers
04.2002 - 03.2003
Receptionist
Cheung Fung Metal Limited
11.1999 - 03.2002
Bursary Exam & Sixth Form Certificate -
Howick College
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