Te'i TUIASAU
Auckland,AUK
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
17
17
years of professional experience
Work History
Social Worker
Monte Cecilia Housing Trust
07.2020
- Housing Social Worker: Full housing assessments, supporting families into transitional homes/Kainga Ora and private housing
- Continuation of supporting families when they are in the community, utilizing NGO’s for additional support.
- Updated client documentation for accurate, compliant and current records
- Supported clients and families with empathy and compassion during difficult times
- Advocated for clients to assure respected rights and wishes
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Assisted clients with navigating and accessing social services such as housing and medical care
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- De-escalated stressful situations through individual and family crisis interventions
- Maintained regular contact with clients by calling and visiting clients' homes
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Conducted home visits to assess living environment and facilitate access to necessary resources
- Monitored clients' progress and adapted treatment plans to meet changing needs
Social Work Case Manager
Counties Manukau District Health Board
01.2020 - Current
- Social Work Case Manager for DNA Surgical Project & Fanau Ola patients
- Conducting full psychosocial assessment, working with inpatient and outpatients, screening patient, supporting families with social issues, networking with different organizations
- Safety Assessment Meetings Health Representative: New Zealand Police initiative for Family Violence.
- Provided leadership, guidance and support to staff members
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Monitored program performance and outcomes for successful delivery of services
- Participated in community events to promote services and engage with public
- Assessed community needs and identified resources for social and community service programs
- Researched best practices and developed strategies to improve program outcomes
- Established and maintained relationships with key stakeholders
- Implemented strategies to increase public awareness of social and community service programs
- Analyzed trends and data to inform decision-making and program development
Customer Service and Billing Officer
Sky TV
01.2009 - 01.2013
- Responsibilities: Taking inbound calls, adding/removing services
- Billing inquiries.
Customer Service Agent
Sony NZ
01.2007 - 01.2009
- Responsibilities: Taking inbound calls
- Customer Inquiries
- Technical Support.
Education
Certificate in Information Technology -
Manukau Institute of Technology
School Certificate Samoa -
Samoa College
Master’s in Social Sciences; Major in Pacific & Indigenous Studies -
University of Waikato
Hamilton Waikato04.2024
Graduate Supervision in Cross Cultural Supervision -
Manukau Institute of Technology
12.2023
Bachelor of Applied Social Work -
Manukau Institute of Technology
01.2020
Skills
- Pyschosocial Assessments
- Attention to Detail
- Case Management
- Community Referrals
- Strengths-Based Solution-Focused Therapy
- Referrals and Networking
- Patient-Centered Care
- MS Office
- Clinical Social Worker (CSW)
- Community Training
- Multidisciplinary Team Collaboration
- Solution-Based Interventions
- Conflict Resolution
- Violence Prevention
- Domestic Violence Training
- Child Abuse and Neglect Identification
- Inpatient Services
- Abuse and Neglect Reporting
- Large Caseloads
- Case Notes
- Financial Assistance
- Community Resource Development
- Referrals and networking
References
- Luisa Lilo, Pacific Health Development – Fanau Ola Service Lead, Luisa.lilo@middlemore.co.nz
- Sulu Leau-Lemalu, Pacific Health Development – Fanau Ola Social Work Lead, sulu.lemalu@middlemore.co.nz
Tel
021358479
Volunteer Experience
- Public Servant Association, Delegate for Pacific Health Development, Counties Manukau, 2022, current
- Ministry of Education, Pacific Education Foundation Award, 2020
- Student Placement Two for Social Work Degree, Pacifica Health Development Team; Fanau Ola, 03/2020, 06/2020
- New Horizon Women’s Trust, Ted Athy Second Chance Education Award, 2019
- Class Rep, Semester One, 2019
- Student Placement One for Social Work Degree, Secondary School of Tertiary Studies, 02/2019, 06/2019
- Mental Health First Aid Workshop (Mental Health First Aid Cert), Counties Manukau Health, 07/2019
- Stop the Silence-Child Sexual Abuse Prevention and Mitigation Training 3 Day Workshop, MYRIVR, 04/2019
- Talanoa Suicide Prevention Workshop and Online Course (Life keepers Cert), Le VA, 03/2019
- Support Worker, Grace Foundation, 09/2017, 11/2017
- Support Worker, Attainable Trust, 04/2017, 07/2017
Languages
Samoan
Native or Bilingual
English
Full Professional
Timeline
Social Worker
Monte Cecilia Housing Trust
07.2020
Social Work Case Manager
Counties Manukau District Health Board
01.2020 - Current
Customer Service and Billing Officer
Sky TV
01.2009 - 01.2013
Customer Service Agent
Sony NZ
01.2007 - 01.2009
Certificate in Information Technology -
Manukau Institute of Technology
School Certificate Samoa -
Samoa College
Master’s in Social Sciences; Major in Pacific & Indigenous Studies -
University of Waikato
Graduate Supervision in Cross Cultural Supervision -
Manukau Institute of Technology
Bachelor of Applied Social Work -
Manukau Institute of Technology
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