TUAKANA KORONUI
Auckland,AUK
Summary
I am a Highly-motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills, and a desire to take on new challenges.
Dedicated and adaptable professional with a proactive attitude and quick learning abilities. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Manurewa SDA Cook Island Leader
Manurewa Seventh Day Adventist Church
Manurewa , Auckland/New Zealand
02.2024 - Current
- Served as a representative or a leader for the Manurewa Cook Island Seventh-day Adventist.
- Supported collaboration and communication between different teams during event preparation.
- Acted as the primary contact person, handling inquiries about upcoming meetings or events within the SDA Cook Island Community.
- Developed meaningful relationships with church members by providing support during difficult times.
Church Youth Leader
Manurewa Seventh Day Adventist
Manurewa, Auckland/New Zealand
01.2024 - Current
- Planned and organized weekly activities for youth group members.
- Coached and mentored youth in developing leadership skills.
- Created a safe environment for youth to express their opinions and beliefs.
- Facilitated discussion groups with teenage members on various topics related to faith and life.
- Attended annual conferences and other events related to youth ministry development.
- Provided pastoral care when necessary by visiting sick teenagers or those facing difficult times.
- Organized events that fostered spiritual growth among participants.
- Designed and led outdoor adventure trips, emphasizing teamwork, problem-solving, and resilience.
Global Spare Parts Customer Services
Fisher and Paykel LTD
East Tamaki, Auckland/New Zealand
04.2008 - 05.2024
- Providing efficient support for both incoming and outgoing customer communications.
- Enter customer information into the system database, as well as updating existing customer information as needed.
- Provide Customer with Spare Part product and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Monitor queues and email inboxes to respond to consumers via multiple media formats.
- Implement basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Manage high volumes of inbound and outbound calls in fast-paced environments and establish lucrative client relationships.
- Inspect return items for damage or defects before inventory.
- Offer support in resolving technical issues related to products or services.
- Process appliance parts orders, forms, applications, and requests.
- Navigate through multiple systems, e.g., Salesforce, to resolve customer requests.
- Referred unresolved customer grievances to designated departments, such as the Customer Relations, Sales, and Delivery department.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Some College (No Degree) - NZSCERTIFICATE
HAVELOCK NORTH HIGH SCHOOL
HASTING, NEW ZEALANDSkills
- Friendly and Bubbly personality
- Personal companionship
- Social Perceptiveness
- Compassionate Caregiving
- Flexible Schedule
- Organization
- Positive Attitude
- Emotional Support
- Multilingual
- Communication and Interpersonal Skills
Affiliations
- I am Physical active who enjoys a lot of sports activities such as Tennis, Basketball, Volleyball, Soccer, Table Tennis (Pingpong).
- My go to place for de-stress in the House of the Lord (Church) every Sabbath (Saturday) as well as the GYM
- I love to Sing
Languages
English
Professional
Cook Island Maori
Professional
References
References available upon request.
Timeline
Manurewa SDA Cook Island Leader
Manurewa Seventh Day Adventist Church
02.2024 - Current
Church Youth Leader
Manurewa Seventh Day Adventist
01.2024 - Current
Global Spare Parts Customer Services
Fisher and Paykel LTD
04.2008 - 05.2024
Some College (No Degree) - NZSCERTIFICATE
HAVELOCK NORTH HIGH SCHOOL
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