Moana Vaetoru
Auckland,Glen Eden
Summary
With a proven track record at Mico-Fletcher Living and Plumbing World excel in building strong relationships and managing key accounts, demonstrating exceptional attention to detail and outstanding clerical abilities. Leveraged skills to increase company profitability through strategic account planning and efficient documentation review, showcasing a blend of hard and soft skills essential for driving success.
Overview
12
12
years of professional experience
Work History
Key Account Mananger
Plumbing World
Henderson, Auckland
05.2022 - 01.2023
- Maintained close relationship with allocated Key Accounts
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Internal Key Account Manager
Mico -Fletcher Living
Henderson, Auckland
09.2021 - 05.2022
- Internal Key Account Manager for 3 Subdivisions
- Order processing - Customized Pricing
- Liaised with assigned suppliers to forecast orders, frequency and back orders reports.
- Maintained stock
- Managing Plumbers, Site Managers, construction Managers and Quantity Surveyors.
- Maintained positive working relationships with suppliers and representatives.
- Packing of Orders
- Shipment confirmations from suppliers
- Booked shower Installations and Orders
- Quotations to Trade and Showroom customers.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Claims Officer
Brightside Group - Harvey Norman
Auckland, Avondale, Avondale
05.2020 - 08.2021
- Researched and reviewed information to determine validity of insurance claims with Stores, repairers and customers.
- Acted as intermediary between Harvey Norman, Joyce Mayne, Domain stores and Account managers and customers, including researching and assessing information to determine validity of claims.
- Assisted policyholders with raising/processing claims.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Allocating suitable repairer's to assess products
- Collection of Invoices and Reports from repairers and stores.
- Uploading of Statutory declaration forms, Transfer of Ownership forms and invoices into claims
- Transferring customers to Claims department once relevant information collected.
- Assisting store with Authorization Forms
Order Processor/Marketing Co Ordinator
Somfy
Sydney, Australia
07.2018 - 02.2020
- Processed all NZ Key Account orders.
- Prioritizing orders daily from Key Account to urgent order sheets in order to prepare accurate delivery times.
- Monthly and weekly Back order reports.
- Assisting Stores, Sales representatives and Clients with Return of Merchandise Authorization Forms and repair assistance.
- Kept detailed track of product stock orders and verified timing and specifications of additional orders based on known customer preferences.
- Verified client information and validated data before creating Client Accounts.
- Processed invoices and shipping consignments,
- Marketing Coordinator Duties
- Developed key relationships with vendors, including printers and shipping agents.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Order Entry Representative
Soanar - Jaycar
Sydney, Australia
07.2017 - 06.2018
- Processed all NZ Key Account Orders.
- Assisted SA, TAS, NSW Sales agent orders.
- Creation of New business Accounts
- Monthly and weekly Back orders reports and liaising with Stock analyst to provide sufficient stock for key accounts.
- Provided tracking details and resolved problems for customers.
- Return of Merchandise Authorization
- Conferred with stock analyst, sales, shipping, warehouse and carrier personnel to expedite and trace shipments.
Collections Specialist
Baycorp
Sydney, Australia
10.2016 - 07.2017
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings.
- Located and monitored overdue accounts using billing system to begin collections process.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Negotiated payment arrangements with customers and entered payments into accounting system.
Insurance Sales Agent
Telnet State Insurance
Auckland CBD, Auckland
04.2015 - 08.2016
- Upsold products to existing policyholders and potential new clients.
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
Telemarketer Sales Representative
Telelink
Auckland CBD, Auckland
03.2011 - 11.2014
- Educated customers about product or service offerings for where what the allocated funds are going towards.
- Contacted private individuals or businesses by telephone to solicit sales.
- Answered incoming calls from customers to provide information about products and services.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Education
Level 4 - Nail Technology
Skills Premier
Manukau12-2024
Level 3 & 4 Hospitality -
NZMA
Auckland02.2012
Skills
- High attention to detail
- Great rapport builder
- Documentation review
- Great time management
- Exceptional recordkeeping abilities
- Outstanding clerical abilities
Timeline
Key Account Mananger
Plumbing World
05.2022 - 01.2023
Internal Key Account Manager
Mico -Fletcher Living
09.2021 - 05.2022
Claims Officer
Brightside Group - Harvey Norman
05.2020 - 08.2021
Order Processor/Marketing Co Ordinator
Somfy
07.2018 - 02.2020
Order Entry Representative
Soanar - Jaycar
07.2017 - 06.2018
Collections Specialist
Baycorp
10.2016 - 07.2017
Insurance Sales Agent
Telnet State Insurance
04.2015 - 08.2016
Telemarketer Sales Representative
Telelink
03.2011 - 11.2014
Level 4 - Nail Technology
Skills Premier
Level 3 & 4 Hospitality -
NZMA
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